Band 3 Administrative Assistant

4 weeks ago

Clapham, United Kingdom East London NHS Foundation Trust Full time

Job summary

We are looking for someone who is interested in working within a Learning Disability Team with a genuine desire to make a difference to our service users.

Luton & Bedfordshire Mental Health & Wellbeing Services provided by ELFT (East London Foundation Trust) is advertising a full-time vacancy ( hours per week, Monday - Friday) Administrative Assistant post to provide administrative support to the Countywide Learning Disability Team.

You will have responsibility for providing administrative support to designated areas. You will also be expected to cover other members of the admin team when required (this will involve travel to both sites- Clapham, Bedfordshire and Dunstable, Bedfordshire).

To be responsible for ensuring relevant timescales are met, and to ensure that information can be retrieved whenever necessary and to meet agreed Trust targets and objectives.

You will need to show experience in working in an effective and efficient administrative and clerical service, demonstrate the ability to work within evolving systems, and to work alongside clinical staff and senior managers. You should have a very positive attitude to work in what can be a challenging environment.

Only apply if you can convince an interview panel of the relevant experience you will bring to the role. You will be expected to have good knowledge of IT systems, proficient typing skills and other general administrative task knowledge.

Main duties of the job

To receive all incoming calls to the service/team and deal appropriately in a courteous and helpful manner. To deal with a range of queries from the public and other agencies in a polite and helpful manner, also by telephone and face to face encounters. To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering calls within data protection, customer care and confidentiality guidelines. To ensure that calls from anxious and distressed patients and carers are dealt with appropriately and referred to the correct system internally. To type correspondence such as letters, reports using digital dictation when required. Receive and manage referrals into the service, and discharges To update patient information on files and on IT database systems, including Rio ensuring data quality is monitored and any concerns raised. To undertake general office duties including: photocopying, collating and binding of documents, filing, laminating faxing etc as required. To provide administrative support to service/team for presentations including setting up of equipment, providing handouts and refreshments as appropriate

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job description

Job responsibilities

You will have responsibility for providing administrative support to designated areas. You will also be expected to cover other members of the admin team when required (this will involve travel to both sites- Clapham, Bedfordshire and Dunstable, Bedfordshire).

To be responsible for ensuring relevant timescales are met, and to ensure that information can be retrieved whenever necessary and to meet agreed Trust targets and objectives.

You will need to show experience in working in an effective and efficient administrative and clerical service, demonstrate the ability to work within evolving systems, and to work alongside clinical staff and senior managers. You should have a very positive attitude to work in what can be a challenging environment.

Person Specification

Education

Essential

GCSE (or equivalent) in English

Knowledge

Essential

IT Administration Familiarity with operating busy switchboard systems Computer Literacy Equal Opportunities Confidentiality

Desirable

An understanding of office procedures Dictation / Typing

other

Essential

Polite and Friendly

Desirable

Full Drivers license and ability to travel to sites within Luton and Bedfordshire

Experience

Essential

Basic Office Experience and protocols Reception skills

Desirable

Working in a Multi-disciplinary Team Experience of working in a mental health organisational environment

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