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Operations Manager
3 weeks ago
Operations Manager
As the Operations Manager, you will hold a critical role in the call centre, overseeing complaints. Your responsibilities will span various areas: developing operational policies, analysing performance data, managing the complaints and improving processes.
Location North Staffordshire/South Cheshire
Responsibilities:
Requirements:
Relevant experience in a similar position in a contact centre environment Demonstrated skills in proactive leadership, particularly in developing and motivating a call centre team. Highly collaborative, resilient, determined, and confident. A proven track record of , especially within the contact centre. A focus on results and commercial awareness. Ability to think creatively to solve challenges. Proficiency in FCA regulations, with the ability to mentor and educate others on this topic. Strong knowledge of reporting, analysis, and trend spotting across all business areas. A proactive mindset with a sharp focus on process improvement.
Package:
Annual salary of £40K - £45K. Private Medical Insurance. Company Pension Scheme. Additional perks, discounts, and offers.
- Experience in a contact centre environment
- Experience in a highly regulated environment.
If this is you, call or email make for a further conversation. # 4552812
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