Customer Services Duty Manager
5 days ago
- To be responsible for the efficient management of the terminal.
- To assist in ensuring that the Customer Services Ambassador and Assisted Travel operations are monitored and developed
- To be responsible for driving excellent customer service from the CSAs throughout key touch points in the customer journey via strong, effective leadership.
- To be aware of the overarching business goals and challenges impacting on the day to day operation.
- First point of contact for stakeholders on day-to-day operation
- Identify and make recommendations for improvement
- To be responsible for personal and team compliance with Health and Safety, Security and Environment/Sustainable Development Policies.
About you
We are looking for someone who has:
- Previous experience of managing people within a Customer Service/Operations face to face function.
- Excellent verbal and written communication skills and ability to articulate instructions in a clear, concise manner.
- Strong mediation and influencing skills
- Ability to work effectively whilst under pressure
- Ability to manage disruption
- A passion for service quality for our customers.
- Strong PC Skills (including excel and word) and ability to quickly learn new programs
- Demonstrable experience of a proactive, self-motivated approach to operational and business challenges
- Retail and hospitality experience works well in this role.
-
Customer Service Operations Manager
5 days ago
Castle Donington, Leicestershire, United Kingdom MANCHESTER AIRPORT PLC Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Duty Manager to join our team at Manchester Airport PLC. As a key member of our Customer Services team, you will be responsible for overseeing the day-to-day management of the passenger terminal, associated buildings, and facilities to ensure the highest level of service for our...
-
Customer Service Operations Manager
4 days ago
Castle Donington, Leicestershire, United Kingdom MANCHESTER AIRPORT PLC Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Duty Manager to join our team at Manchester Airport PLC. As a key member of our Customer Services team, you will be responsible for overseeing the day-to-day management of the passenger terminal, associated buildings, and facilities to ensure the highest level of service for our...
-
Customer Service Advisor
4 months ago
Castle Donington, United Kingdom Frontline Recruitment Group Full time**Customer service advisor** Ensuring all customer requirements are dealt with in a timely and professional way. Your main duties will be: - Manage and resolve customer enquiries within a timely manner, taking ownership of the enquiry from start to finish. - Accurately recording and updating the information on the Customer service (CRM) system - Handling...
-
Customer Service Operations Manager
2 days ago
Castle Donington, Leicestershire, United Kingdom MANCHESTER AIRPORT PLC Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at Manchester Airport PLC. As a key member of our Customer Services team, you will be responsible for overseeing the day-to-day management of the passenger terminal, associated buildings, and facilities to ensure the highest level of service for...
-
Customer Service Operations Manager
2 days ago
Castle Donington, Leicestershire, United Kingdom MANCHESTER AIRPORT PLC Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at Manchester Airport PLC. As a key member of our Customer Services team, you will be responsible for overseeing the day-to-day management of the passenger terminal, associated buildings, and facilities to ensure the highest level of service for...
-
Customer Service and Security Officer
3 weeks ago
Castle Donington, Leicestershire, United Kingdom Mitie Full timeJob OverviewMitie is seeking a highly skilled and experienced Security and Customer Service Professional to join our team. As a Security and Customer Service Officer, you will be responsible for providing exceptional customer service and ensuring the safety and security of our clients' properties, people, and assets.Main ResponsibilitiesOperationsEnsure...
-
Transport & Customer Service Co-ordinator
4 months ago
Castle Donington, United Kingdom Page Personnel Full timeAn excellent opportunity in Castle Donington, Leciestershire! - Experienced professional in customer service and the aggregates sector! **About Our Client**: Our client is a market manufacturing leader in their sector. The business current have three warehousing & production sites based around Derbyshire with a head office in Castle Donington in...
-
Customer Service Security Officer
4 weeks ago
Castle Donington, United Kingdom Mitie Full timeJob Overview To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility...
-
Customer Service Advisor
5 days ago
Castle Donington, United Kingdom CV-Library Full timeJob description A Great Opportunity working for a market leader within distribution. Looking to work for One of the Top Ten Companies to work for? We need experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. My client is looking for Customer Service Advisors to join their incredible team to be the first...
-
Customer Service Coordinator
5 days ago
Castle Donington, United Kingdom CV-Library Full timeCustomer Service – Spares, Monday to Friday £20-25k depending on experience Are you a customer service superstar looking for a fast-paced and dynamic role in a friendly, small company? Join our team as a customer service / spares coordinator and unleash your exceptional skills in a supportive and collaborative environment. We're a specialised...
-
Customer Service Coordinator
4 weeks ago
Castle Donington, United Kingdom Vantage Recruitment Full timeCustomer Service – Spares, Monday to Friday £20-25k depending on experience Are you a customer service superstar looking for a fast-paced and dynamic role in a friendly, small company? Join our team as a customer service / spares coordinator and unleash your exceptional skills in a supportive and collaborative environment. We're a specialised company...
-
Customer Service Coordinator
1 month ago
Castle Donington, United Kingdom Vantage Recruitment Full timeCustomer Service Spares, Monday to Friday £20-25k depending on experience Are you a customer service superstar looking for a fast-paced and dynamic role in a friendly, small company? Join our team as a customer service / spares coordinator and unleash your exceptional skills in a supportive and collaborative environment. We're a specialised company with...
-
Customer Service Advisor
4 months ago
Castle Donington, United Kingdom Talk Staff Recruitment Full timeWe are currently looking to recruit a Customer Service Advisor for our successful, family run business in Castle Donnington, who offer development of their employees and a number of benefits. **To be considered for the Customer Service role, you’ll require the following essentials**: - The ability to deliver excellent customer service to each customer -...
-
Customer Service Representative
4 weeks ago
Castle Donington, Leicestershire, United Kingdom Vantage Recruitment Full time**Job Summary**Vantage Recruitment is seeking a highly skilled Customer Service Representative to join our team as a Spares Coordinator. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring seamless order fulfillment.Key Responsibilities:Handle customer inquiries and...
-
Customer Service Coordinator
3 weeks ago
Castle Donington, United Kingdom Vantage Recruitment Full timeJob Summary:Vantage Recruitment is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Chase...
-
Customer Service Coordinator
3 weeks ago
Castle Donington, United Kingdom Vantage Recruitment Full timeJob Summary:Vantage Recruitment is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Chase...
-
Customer Service Team Supervisor
1 month ago
Castle Donington, Leicestershire, United Kingdom Western Power Distribution Full timeAbout Us We are Western Power Distribution, responsible for the electricity distribution networks across the Midlands, South West England, and South Wales. Our dedicated teams ensure that over 8 million people receive reliable heat, light, and power for their homes and businesses. With a workforce of over 29,000 globally, we strive to create an...
-
Customer Service Team Supervisor
1 month ago
Castle Donington, Leicestershire, United Kingdom Western Power Distribution Full timeAbout Us We are Western Power Distribution, responsible for the electricity distribution networks serving millions across the Midlands, South West, and Wales. Our dedicated teams ensure reliable delivery of electricity, heat, and light to homes and businesses. With a workforce exceeding 29,000 globally, we strive to foster an inclusive environment that...
-
Customer Service Advisor
4 months ago
Castle Donington, United Kingdom Connells Group Full timeWe are looking for **Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range...
-
Customer Service Representative
2 weeks ago
Castle Donington, Leicestershire, United Kingdom Job&Talent Full timeAbout the Role:We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Job&Talent. As a Customer Service Advisor, you will be the first point of contact for our clients' external customers, providing exceptional customer service and support.Key Responsibilities:Provide high-quality customer service and support to clients...