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Clinical Support Worker

4 months ago

Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job summary

Essex Sexual Health Service is looking for an enthusiastic and motivated Clinical Support Worker to join our Integrated Sexual Health team.

Are you interested in making a difference to the patients attending Sexual Health and do you have excellent communication skills and a flexible approach to complement our existing team?

The CSW will assist the team in delivering care, one to one consultation with patients who request for routine check - up, meeting, greeting and registering patients and will assist the clinicians within clinic and outreach.

Please note we can close the advert earlier if sufficient amount of applications received.

Main duties of the job

To welcome clients attending the centre and deal with face-to-face enquiries from the public about the range of services available To greet service users and visitors in a courteous, friendly and helpful manner To assist with the registration of clients using the electronic patient record system and department booking guidance including providing information via the phone and other communication method To set up reception, waiting and clinical areas, maintaining and recording cleanliness standards and contributing to the smooth running of service To ensure clinical and public areas are adequately stocked with clinical supplies, stationary and client information and with Support Worker Team coordinate stock management across all Integrated Sexual Health Centre Participate in the smooth coordination of stock management across all Integrated Sexual Health Centres as instructed

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

Find out about living and working here -

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience and Knowledge

Essential

Previous customer care experience. High level of administrative & organisational skills. Effective in managing own time. Good knowledge of Microsoft Word, Outlook and other IT systems.

Desirable

Understanding of risk management, health and safety issues, including safe manual handling

Qualifications

Essential

NVQ 3 or equivalent Care Certificate achieved