Customer Service Administrator
4 weeks ago
Customer Service Administrator
Italicatessen UK Ltd are actively seeking a Customer Service Administrator for our company, a wholly owned subsidiary of the Musgrave Group. We are an Italian Food & Wine importation and distribution business, based in Brentford, West London. This is an important role which ensures smooth and efficient communication between the company and our customers. This role involves various responsibilities related to customer support, administrative tasks, and maintaining positive relationships with clients.
Position Summary
Primary duties include (i) the collation of orders from various sources and processing of same in NAV, (ii) resolving order queries as they arise and (iii) assisting in daily office needs.
Responsibilities
The main responsibilities of the Customer Service Administrator are:
Responding to customer inquiries, concerns, and requests promptly and professionally.
Maintaining telephones and answering all incoming calls.
Resolving product or service problems.
Daily processing of orders, out of stocks, substitutions and returns.
Cleaning of orders sent out and ensuring customers / Sales Representatives are informed.
Maintaining financial accounts by processing customer adjustments.
Recommending potential products or services to management through customer needs analysis.
Preparing product or service reports.
Acts as a crucial link between Sales Representatives and all other business functions.
Responding to customer inquiries, concerns, and requests promptly and professionally.
Providing information about products or services, resolving issues, and addressing customer feedback.
Managing customer complaints and finding appropriate solutions.
Processing orders, returns, and exchanges.
Updating customer accounts and maintaining accurate records.
Handling paperwork, documentation, and data entry related to customer interactions.
Communicating with customers through various channels, such as phone, email, chat, or social media.
Coordinating with other departments to gather information and resolve customer issues efficiently.
Identifying and addressing customer concerns effectively.
Collaborating with other team members to find solutions to complex issues.
Building and maintaining strong relationships with customers to enhance loyalty and satisfaction.
Staying informed about the company's products or services to provide accurate information to customers.
Collaborating with other team members and departments to ensure a unified approach to customer service.
Communication Skills:
Clear and effective communication with customers and colleagues.
Ability to analyse situations and provide solutions to customer issues.
Strong organisational skills to manage multiple tasks efficiently.
Ability to adapt to changing situations and customer needs.
Collaborative approach to work with colleagues from various departments.
The Ideal Candidate:
Excellent level of written and verbal English
Good level of written and verbal Italian- a bonus but not essential
Experience of working in administration - Essential.
Excellent knowledge of Microsoft Excel and Microsoft NAV - Distinct Advantage.
Confident and self-motivated.
Strong attention to detail and ability to prioritise and organise tasks.
Salary: £27,000 per annum + bonus.
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