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Operation Team Manager
3 months ago
About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Team Manager
THG ICON 2, Sunbank Lane, Altrincham WA15 0AF
SHIFTS: 42hrs per week; Front End Days/Nights (Sun-Wed); Mon-Fri Days/Nights; Back End Days/Night (Wed-Sat)
The Inbound and Outbound teams in fulfilment operations are responsible for receiving, picking, packing and sorting orders that are placed with THG using our Warehouse Management System. They are supported by Quality Control. The B2B team picks and dispatches bulk orders and shipments to other warehouses and Kitting team co-packs bundles and subscription boxes.
Responsibilities:
Leading and being responsible for all aspects of their area of supervision.Looking after the safety of all Personnel, Customers, Visitors and Contractors whilst on site. Ensuring all interactions are safe and effective.Working with other internal departments and stakeholders to achieve agreed KPIs and standards, prioritising customer experience, improving stock integrity and meeting SLAs.Aligning area-specific operational objectives with business needs, setting expectations for their work area to ensure goals are achieved to the highest standard, and breeding a continuous improvement culture.Manage small to medium-sized teams effectively, nurturing growth and development of front-line staff and identifying potential management talent.Making decisions regarding Safety, Quality, Cost, Delivery, and People (SQDP), that will significantly impact their work area and department.Manage basic Human Resources (HR) cases and deal with warehouse colleague issues.Communicate with agency representatives and discuss their performances/efficiencies.Requirements
English GCSE and Maths GCSE / equivalent international standardsDegree / Degree calibre preferred. Training IOSH certification (preferred). Formal management training.Preferred Lean Six Sigma White BeltGood understanding of H&S and HR processes and systems, e.g. Oracle, ADP, WorkforceGood Data Analysis, Communication, and problem-solving skillsCapable of making decisions under pressure, driving culture and delivering change through both people and the environment.Capable of shouldering SM responsibilities in the absence of the Shift Manager Ability to navigate Intranet, EQMS, Site / Local portals, and Microsoft forms.Good Microsoft skills, and ability to understand, manipulate and present basic data sets.Benefits:
Competitive salaryEmployee discountsGym DiscountsCompany bonus schemeCompany pension schemeTHG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Benefits:
Career Development
Access bespoke development programmes that have been designed and developed by our in-house L&D team.Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.Enhanced Leave
25 days annual leave plus bank holidays.Don’t want to work on your birthday? We don’t either Enjoy your day off on usEnhanced maternity and paternity pay, depending on length of service.Up to 10 days compassionate leave.Buy back up to 3 days each year.Unlock 2 days volunteer leave after 12-months.Wellbeing Support
Access face-to-face and virtual appointments with our in-house GP.Access our in-house CBT therapist.Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.State-of-the-art on-site gym.Access to our on-site physio.Other Perks
Save up to 12% on the cost of personal tech through our salary sacrifice scheme.Subsidised bus pass from Manchester City Centre to our ICON office.Up to 50% staff discount on THG brands.On-site staff shop.Access to on-site barber.Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.Anniversary gifts when you hit 5 and 10 years of service.THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
