Receptionist-Phlebotomy

Job overview

We are recruiting for a Receptionist-Phlebotomy who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We are looking for a receptionist to be the first point of contact for patients arriving for blood tests. Excellent customer care skills essential as is an ability to communicate in a compassionate polite and friendly way.

You will also be booking patients in for their blood tests and printing off request forms. Using the Zesty appointment system and the ICE Pathology IT system. Taking calls to the department and answering queries.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

As a receptionist you will receive patients arriving for blood tests and to check all requirements have been followed.

Using the Zesty booking system and the ice IT system to print off blood forms.

First point of contact for patient's questions and queries.

Taking telephone calls to the department.

Liaising with supervisor on any issues and the flow of patients entering the department.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

Person specificationPrevious ExperienceEssential criteria

• Previous relevant experience working in a customer facing role

SkillsEssential criteria

• Level of accuracy and attention to detail
• Good communication skills
• Excellent customer Care Skills
• Demonstrable interpersonal skills showing empathy and professionalism
• Ability to concentrate for prolonged periods of time
• Manual dexterity appropriate to activities associated with post
• Written communication skills

KnowledgeDesirable criteria

• Understanding of role and activities associated with the post
• Knowledge of Pathology IT systems

QualificationsEssential criteria

• GCSE in Maths, English, Science or equivalent

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

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