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Service Contracts Team Leader

1 month ago

Livingston, United Kingdom Kinly Full time

Role: Service Contracts Team Leader

Location: Livingston (hybrid working is available allowing for a mix of home and office working)

Salary: Highly competitive basic salary (dependent on experience), plus strong company benefits

Hours: 37.5 hours/week; 9am to 5:30pm with 1 hour per day for lunch

Interview process: maximum 2-stage

 

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

Due to an internal promotion, we now have an opportunity for someone to join our highly collaborative team in Livingston as the Service Contracts Team Leader.

Working in this role, you will provide guidance and instruction to the team, while managing the day to day workload carried out by the Service Contracts team members,  ensuring the efficient administration and profitable sale of new service business and renewals of approximately 1,500 recurring revenue contracts.

The Service Contracts Team Leader will understand the profitability targets set within our business and work with the Recurring Revenue Manager,  Global Service Director and Sales Leadership Team to meet them.

Key Responsibilities:

  • Decision making based on Kinly shared strategies, latest business intelligence and industry trends

  • Ensuring all opportunities to sell new service and increase recurring revenues are dealt with efficiently, meeting targets and deadlines that are agreed with sales account managers and clients

  • Working with Account Managers to assist them in securing recurring revenue orders

  • Leading by example to send accurate renewal documentation on time in accordance with the documented renewal process

  • Driving the renewal cycle with team members to ensure process milestones are being met

  • Database administration; creating new and amending existing records to maintain accurate and comprehensive records of client inventories and recurring revenue contract database

  • Processing renewals to the finance department for invoicing and revenue recognition

  • Assisting with managing new contract on-boarding to ensure a smooth service transition

  • Management of accuracy of sales pipeline data (Hubspot), ensuring team members follow processes

  • Providing reporting of monthly recurring revenue activity to Recurring Revenue Manager

  • Providing leadership and mentorship to all team members

  • By example, promoting and driving team collaboration and interactions with all stakeholders



Skills and experience:

  • Proven experience working in a similar role, in a commercially driven environment

  • Experience in a profit driven department

  • Strong passion and understanding of the Service Contract renewal cycle and for driving the upselling of revenue opportunities

  • Organised with a great attention for detail

  • Experienced leading a team

     

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

 

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.