Senior Service Contracts Manager
3 days ago
Company Overview
Kinly's Global Services is a leading integrator of audio-visual and unified communications solutions, serving as a globally trusted technology advisor to leading organisations. With over 25 years of experience in designing, developing, integrating and supporting complex audiovisual solutions, we deliver consistently secure and flexible meeting experiences.
We are seeking an experienced Service Contracts Team Leader to join our highly collaborative team in Livingston. The successful candidate will be responsible for managing the day-to-day workload carried out by the Service Contracts team members, ensuring the efficient administration and profitable sale of new service business and renewals of approximately 1,500 recurring revenue contracts.
Job Description
- Team Leadership: Provide guidance and instruction to the team, ensuring they meet targets and deadlines agreed with sales account managers and clients.
- Renewal Cycle Management: Drive the renewal cycle with team members to ensure process milestones are being met, and lead by example to send accurate renewal documentation on time.
- Database Administration: Create new and amend existing records to maintain accurate and comprehensive records of client inventories and recurring revenue contract database.
- Reporting and Analysis: Provide reporting of monthly recurring revenue activity to the Recurring Revenue Manager, and assist with managing new contract on-boarding to ensure a smooth service transition.
Required Skills and Qualifications
- Commercial Experience: Proven experience working in a commercially driven environment, with a strong passion and understanding of the Service Contract renewal cycle.
- Leadership and Mentorship: Experienced in leading a team, with excellent leadership and mentorship skills, and able to promote and drive team collaboration and interactions with all stakeholders.
Salary and Benefits
A highly competitive basic salary (dependent on experience) is available, plus strong company benefits. We offer a hybrid working model, allowing for a mix of home and office working, with regular opportunities for professional development and growth.
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