Guest Service Associate

3 weeks ago


Dartford, United Kingdom MERCURE Full time
Job Description

As a Guest Service Associate, you will be tasked with providing exceptional customer service and ensuring guest satisfaction. You will be the first point of contact for guests, handling their inquiries, resolving issues, and creating a positive and welcoming atmosphere. This position requires strong communication and problem-solving skills and a friendly and professional demeanor.

Guest Service Associate Responsibilities

  1. Greet guests and warmly welcome them upon arrival, ensuring a positive first impression.
  2. Assist guests with their orders for food and beverage and meeting room requirements
  3. Answer phone calls and respond to guest inquiries and requests, providing accurate and helpful information.
  4. Handle complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction.
  5. Maintained a clean and organised working area, ensuring all necessary supplies were readily available for guest and team use.
  6. Up-sell and promote hotel services and amenities to guests, maximizing revenue opportunities.

Guest Service Associate Required Skills

  1. Excellent verbal and written communication skills, with the ability to effectively interact with guests from diverse backgrounds.
  2. Strong customer service orientation, with a genuine desire to exceed guest expectations.
  3. Exceptional problem-solving abilities, handling guest complaints and difficult situations calmly and efficiently.
  4. Proficient in computer systems such as Micros and PDQs
  5. Ability to work effectively in a fast-paced and high-pressure environment, prioritising tasks and multitasking as needed.
  6. Attention to detail, ensuring accuracy in all guest interactions and transactions.
  7. Strong organisational skills, with the ability to manage time efficiently and maintain a well-organised working area
  8. Flexibility in working shifts, including evenings, weekends, and holidays.
  9. Professional appearance and demeanor, with a friendly and welcoming attitude.

Qualifications

  1. Prior experience in a customer service or hospitality role is preferred.
  2. Familiarity with hotel operations and procedures is a plus.
  3. Basic knowledge of point of sale ordering systems is desirable.
  4. Ability to handle cash transactions accurately and responsibly.
  5. Willingness to undergo training and professional development as required by the hotel.
  6. Must be legally eligible to work in the country where the hotel is located.


Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.



  • Dartford, United Kingdom AccorHotel Full time

    As a Guest Service Associate you will betasked with providing exceptional customer service and ensuringguest satisfaction. You will be the first point of contact forguests handling their inquiries resolving issues and creating apositive and welcoming atmosphere. This position requires strongcommunication and problemsolving skills and a friendly...


  • Dartford, Kent, United Kingdom Doubletree by Hilton Dartford Bridge Full time

    Role OverviewWe are seeking a skilled Food and Beverage Operative to join our team at Doubletree by Hilton Dartford Bridge. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a smooth and memorable experience for our guests.Key ResponsibilitiesProvide warm and welcoming service to guests...


  • Dartford, Kent, United Kingdom Rowhill Grange Hotel & Utopia Spa Full time

    Role Overview We are seeking an experienced Food and Beverage Assistant to join our team at Rowhill Grange Hotel & Utopia Spa. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests in our 2 Rosette standard Grillroom Restaurant. Prepare the restaurant for service, ensuring a welcoming...


  • Dartford, Kent, United Kingdom Rowhill Grange Hotel & Utopia Spa Full time

    The RoleAs a Food and Beverage Assistant at Rowhill Grange Hotel & Utopia Spa, you will be responsible for delivering exceptional service to our guests in our 2 Rosette standard RG's Grillroom Restaurant. This will involve serving food and beverage to residents, spa guests, and local visitors, covering breakfast, lunch, and dinner services 7 days a week.Key...


  • Dartford, Kent, United Kingdom Rowhill Grange Hotel & Utopia Spa Full time

    The RoleWe are seeking a skilled Food and Beverage Assistant to join our team at Rowhill Grange Hotel & Utopia Spa. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests in our 2 Rosette standard RG's Grillroom Restaurant.Key responsibilities include preparing the restaurant for service, meeting and...


  • Dartford, Kent, United Kingdom Rowhill Grange Hotel & Utopia Spa Full time

    The RoleWe are seeking a skilled and enthusiastic Food & Beverage Assistant to join our team at Rowhill Grange Hotel & Utopia Spa. As a Food & Beverage Assistant, you will be responsible for providing exceptional service to our guests in our fine dining hotel restaurant. This will involve preparing the restaurant for service, meeting and greeting guests,...


  • Dartford, Kent, United Kingdom Doubletree by Hilton Dartford Bridge Full time

    **Unlock Your Career Potential with Doubletree by Hilton Dartford Bridge**We are currently seeking a skilled Foood & Beverage Operative to join our dynamic team. This is an exciting opportunity to work in a fast-paced environment, supporting our guests and colleagues in delivering exceptional service across multiple outlets.As a Food & Beverage Operative,...

  • Sales Associate

    4 weeks ago


    Dartford, Kent, United Kingdom Randstad Delivery (GBS) Full time

    At Randstad Delivery (GBS), we are seeking a highly motivated and dedicated Sales Associate to join our luxury retail brand team in Dartford. As a Sales Associate, you will play a key role in delivering exceptional customer service, ensuring a premium experience for our customers.Key Responsibilities:Welcoming and interacting with customers in a friendly and...


  • Dartford, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals, we are looking for an Operational Team Associate to join our fast-paced environment. As an Operational Team Associate, you will be responsible for engaging with customers, participating in all aspects of the operational workflow, and collaborating with team members to meet and exceed goals.Responsibilities:Engage with customers,...


  • Dartford, Kent, United Kingdom Tom Ford Full time

    Tom Ford Christmas Sales AssociateOur Tom Ford store at Bluewater is looking for a Christmas Sales Associate to join their team for the peak trading period. This is a seasonal role, offering flexibility and variable hours to suit your lifestyle.This is an exciting opportunity to work in one of our amazing brands, engaging with customers and delivering...

  • Leisure Operative

    4 weeks ago


    Dartford, Kent, United Kingdom Doubletree by Hilton Dartford Bridge Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused Leisure Operative to join our team at Doubletree by Hilton Dartford Bridge.Key ResponsibilitiesProvide exceptional service to members and guests in the Health club.Meet and greet members and guests at the health club reception desk.Manage and assist with membership enquiries.Help guests on...


  • Dartford, Kent, United Kingdom The Restaurant Hub Full time

    About The Restaurant HubThe Restaurant Hub is a vibrant dining destination that brings together the flavors of top brands from the Boparan Restaurant Group. Our kitchen team plays a vital role in delivering delicious dishes to our guests.


  • Dartford, Kent, United Kingdom Doubletree by Hilton Dartford Bridge Full time

    Welcome to DoubleTree by Hilton Dartford Bridge, a stylish hotel at the 'Gateway to London.' Exploring the Kent countryside is a breeze from our hotel located just off the M25 motorway and only four miles from the premier Bluewater Shopping Centre.We offer competitive salary ranging from £25,000 to 35,000 per annum, depending on your experience and...


  • Dartford, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Dartford is looking for talented Operational Team Associates to help drive our success. Key responsibilities include delivering exceptional customer service, participating in all aspects of the operational workflow, and collaborating with team members to meet and exceed goals.Responsibilities:Engage with customers to provide service...


  • Dartford, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking an Account Management Associate to join our team at beBee Professionals. Key responsibilities include:Managing customer relationships and providing exceptional support.Providing accurate information about our products and services.Collaborating with internal teams to ensure seamless customer experiences.Requirements:Previous experience in a...


  • Dartford, United Kingdom Ernest Gordon Recruitment Full time

    Corporate Tax Associate DirectorErnest Gordon Recruitment is seeking a highly skilled Corporate Tax Associate Director to join their team. As a key member of the tax practice, you will be responsible for leading and growing the tax team to ensure a high-quality service to clients. This role offers a clear path to partnership over the next 5 years, with...


  • Dartford, Kent, United Kingdom Jones Bootmaker Full time

    Transform Your Career with Jones BootmakerWe have an exciting opportunity for a part-time Customer Advisor to join our dynamic team at Bluewater Shopping Centre on a 16-hour contract over 4 days a week.As a Customer Advisor, you will provide exceptional customer service, advising on shoe care and accessories to compliment customers' needs, and achieving...


  • Dartford, Kent, United Kingdom Ernest Gordon Recruitment Full time

    {"Job Description: Corporate Tax Associate Director}At Ernest Gordon Recruitment, we are seeking a highly skilled Corporate Tax Associate Director to join our team. In this role, you will have the opportunity to lead and grow our tax team, managing client engagements, building relationships with clients, and overseeing tax team...

  • Service Technician

    4 weeks ago


    Dartford, Kent, United Kingdom Luton Bennett Full time

    Service Technician RoleAre you a skilled Service Technician looking for a new challenge? We have an exciting opportunity for a Service Technician to join our team at Luton Bennett. As a Service Technician, you will be responsible for carrying out planned maintenance and breakdown coverage on a range of forklifts and associated equipment. You will work as...

  • Facilities Associate

    11 hours ago


    Dartford, Kent, United Kingdom Sodexo Group Full time

    About the PositionSodexo is looking for a skilled and experienced Facilities Associate to join our team at Bean Primary school in Dartford. As a key member of our facilities team, you will be responsible for maintaining a clean and hygienic kitchen environment, preparing delicious meals for our school team and pupils, and ensuring that all machines and...