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Receptionist /Administrator
4 months ago
Job summary
Weare looking for a smart, friendly and professional Medical Administrator/ receptionist to join our small but expanding GP practice.
Youwill be a key player of the administration staff and will be working alongsidea multidisciplinary team of professionals. The ideal candidate requires good ITand interpersonal skills and to be an excellent communicator at alllevels. A key feature of the role will be a willingness to learn anddevelop new skills.
Thesuccessful candidate will need to be flexible and provide cover for annualleave or absence when required.
Main duties of the job
Candidates must ideallyhave customer care experience and / or experience of working in a healthcareenvironment. Some reception & admin experience is essential for thisposition and the candidate must have excellent IT Skills
About us
Small friendly GP Surgery located in Hampton. The list size at present is 6000 patients. There are 2 Partners 2 salaried GP I Nurse 1 HCA and 6 admin staff
Job description
Job responsibilities
l Welcome Patientsand visitors to the practice
l Assist Patientson the phone, electronically and in person
l Help to maintainthe safety and comfort of Patients
l Maintain records of appointments, financial transactions and other administrative duties
l Keep Patientrecords accurate and up to date
l Take part inrecalls for Patient health checks
l Maintain skills and undertakesuch training and development as may from time-to-time be required to maintain personal competency
Participate in allactivities required by CQC registration
Person Specification
Experience
Essential
N/A
Desirable
N/A
Experience
Essential
Excellent Proven computer skills Keyboard skills Customer Service Related Training GCSE- IT/ English NVQ-Administration Experience of working in a customer service role both by telephone and face-to-face Knowledge and understanding of the NHS IT specific application knowledge, Microsoft Word, Excel, E-mail. Common sense Good Interpersonal skills Effective written and oral communication skills. Proficient in the use of communication and information technology, and willing to enhance skills when required. A commitment to contribute to improving Practice standards and personal competencies through continued professional development. Excellent reliability and time keeping within the agreed shifts Willingness to work flexibly as part of a team A relaxed friendly but efficient disposition Self-motivated with initiative Able to keep calm when those around you are being angry/demanding/unreasonable.
Desirable
N/A
Qualifications
Essential
N/A
Desirable
N/A