Volunteer Receptionist

This Volunteer role is required to assist in reception on Mondays 1pm-5pm or Wednesdays 9am - 1pm at our Shooting Star House Children's Hospice, The Avenue, Hampton TW12 3RA. The volunteer needs to have a friendly, approachable manner providing a warm welcome to all our visitors whilst maintaining boundaries and confidentiality.

**Key responsibilities**
- To greet families and visitors personally and appropriately at the reception area.
- To ensure staff and volunteers sign in and out of the fire register.
- To ensure all families and visitors sign in and wait in reception until collected by a member of staff.
- To receive telephone calls via the computerised switchboard, maintain politeness and confidentiality at all times. Answering queries and forwarding calls as appropriate.
- To undertake various administrative tasks and assist with ad-hoc tasks.

**Skills**
- Basic computer skills - previous use of MS Outlook, Word and Excel.
- A warm, friendly and approachable manner.
- Telephone experience.
- Dependable and punctual.
- Regular weekly availability, current vacancies are Mondays 1pm - 5pm or Wednesdays 9-1pm

**Job Types**: Part-time, Volunteer
Part-time hours: 4 per week

COVID-19 considerations:
Covid precautions in place, according to government guidance.

Work Location: In person