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Care Operations Manager

2 months ago

Surrey, United Kingdom Harris Hill Charity Recruitment Specialists Full time

A fantastic charity providing services to unpaid carers are looking for a Care Operations Manager, based in Surrey.

Location: Leatherhead in Surrey, with some working from home and within the community across Surrey

Salary: Circa £40,000

 As Care Operations Manager, you will have full oversight of the daily operations of the organisation, and will work to maximise the number of carers supported in Surrey/care hours delivered, and ensure the charity is fully compliant in line with regulatory guidance and legislation.

Key responsibilities include:

  • Developing and leading the team of Senior Service Managers.
  • Working with the Head of Care Operations and Registered Manager to ensure compliance and safe ways of working.
  • Establishing and maintaining effective 360 communication with the operations, training and compliance and contracts team to ensure a robust approach to quality and contractual obligations.
  • Working with the Fundraising, Marketing and Communications team to ensure clear direction for fundraising and grants.
  • Liaising with finance to ensure clear reporting and maintenance of budget allocation.
  • Producing reports outlining the performance of the care team for submission in the Quality Assurance and Compliance Group.
  • Growing and developing services within the care team through increasing delivered hours in accordance with the Surrey County Council Contracts.

The successful candidate will have minimum NVQ 5 in Leadership/Management in Health & Social Care or transferrable qualification in a similar discipline, e.g., Higher Education Certificate/BTEC (Care Management, Business Management etc). Previous organisational leadership and line management experience in a care setting, including rostering and completing observations and supervisions is vital, alongside the ability to develop excellent working relationships with team members, carers and people with care and support needs, while maintaining appropriate personal boundaries.

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP

Please note, only successful candidates will be contacted with further information.    

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.