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Bexhill, East Sussex, United Kingdom Hastings Direct Full time### Job Summary We are seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a key member of our team, you will provide essential support for our Recovery department, working closely with our clients to resolve claims efficiently. ### Key Responsibilities * Provide expert negotiation and communication skills to...
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Bexhill, East Sussex, United Kingdom Hastings Direct Full time### Job Summary We are seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a key member of our team, you will provide essential support for our Recovery department, working closely with our clients to resolve claims efficiently. ### Key Responsibilities * Provide expert negotiation and communication skills to...
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Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Overview**About the Role**Hastings Direct is seeking a skilled Claims Recovery Negotiator to join our dynamic team. As a key member of our Recovery department, you will play a crucial role in providing essential support to our claims process.Key Responsibilities:Support the recovery of claims through effective negotiation and communication with clients...
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Claims Recovery Specialist
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Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Overview**About the Role**Hastings Direct is seeking a skilled Claims Recovery Negotiator to join our dynamic team. As a key member of our Recovery department, you will play a crucial role in providing essential support to our claims process.Key Responsibilities:Support the recovery of claims through effective negotiation and communication with clients...
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Claims Recovery Specialist
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Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team at Hastings Direct. As a Claims Recovery Negotiator, you will play a crucial role in managing a portfolio of non-fault claims after a road traffic accident, focusing on recovering our costs from the responsible party, including third-party insurers,...
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Claims Recovery Specialist
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Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team at Hastings Direct. As a Claims Recovery Negotiator, you will play a crucial role in managing a portfolio of non-fault claims after a road traffic accident, focusing on recovering our costs from the responsible party, including third-party insurers,...
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Claims Recovery Specialist
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Bexhill, East Sussex, United Kingdom Hastings Direct Full timeClaims Recovery NegotiatorHastings Direct is seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a key member of our team, you will play a crucial role in managing a portfolio of non-fault claims after a road traffic accident.Key Responsibilities:Communicate effectively with policyholders and stakeholders via...
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Claims Recovery Specialist
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Bexhill, East Sussex, United Kingdom Hastings Direct Full timeClaims Recovery NegotiatorHastings Direct is seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a key member of our team, you will play a crucial role in managing a portfolio of non-fault claims after a road traffic accident.Key Responsibilities:Communicate effectively with policyholders and stakeholders via...
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Claims Recovery Specialist
1 week ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeClaims Recovery NegotiatorHastings Direct is seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a key member of our team, you will play a crucial role in managing a portfolio of non-fault claims after a road traffic accident.Key Responsibilities:Communicate effectively with policyholders and stakeholders via...
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Claims Recovery Specialist
5 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeClaims Recovery NegotiatorHastings Direct is seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a key member of our team, you will play a crucial role in managing a portfolio of non-fault claims after a road traffic accident.Key Responsibilities:Communicate effectively with policyholders and stakeholders via...
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Claims Recovery Specialist
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Title: Claims Recovery NegotiatorLocation: RemoteContract: Hybrid - Working up to 4 days from homeHours: 37.5 Hours. Monday- FridaySalary: £26,500About the RoleWe are seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a Claims Recovery Negotiator, you will play a crucial role in managing a portfolio of non-fault...
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Claims Recovery Specialist
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Title: Claims Recovery NegotiatorLocation: RemoteContract: Hybrid - Working up to 4 days from homeHours: 37.5 Hours. Monday- FridaySalary: £26,500About the RoleWe are seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a Claims Recovery Negotiator, you will play a crucial role in managing a portfolio of non-fault...
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Claims Recovery Specialist
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full time{"title": "Claims Recovery Negotiator", "description": "Role OverviewHastings Direct is seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a key member of our team, you will play a crucial role in managing a portfolio of non-fault claims after a road traffic accident.Key ResponsibilitiesCommunicate effectively with...
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Claims Recovery Specialist
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full time{"title": "Claims Recovery Negotiator", "description": "Role OverviewHastings Direct is seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a key member of our team, you will play a crucial role in managing a portfolio of non-fault claims after a road traffic accident.Key ResponsibilitiesCommunicate effectively with...
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Claims Recovery Specialist
3 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeLocation:BexhillContract:Hybrid - Working up to 4 days from homeHours:37.5 Hours. Monday- FridaySalary:£26,500We are seeking individuals to provide essential support for our Recovery department. No prior recovery/claims experience is required, as we provide comprehensive training to set you up for success in this role. Our dynamic Claims Recoveries team is...
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Claims Recovery Specialist
3 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeLocation:BexhillContract:Hybrid - Working up to 4 days from homeHours:37.5 Hours. Monday- FridaySalary:£26,500We are seeking individuals to provide essential support for our Recovery department. No prior recovery/claims experience is required, as we provide comprehensive training to set you up for success in this role. Our dynamic Claims Recoveries team is...
Claims Recovery Negotiator
3 months ago
Location: Bexhill
Contract: Hybrid - Working up to 4 days from home
Hours: 37.5 Hours. Monday- Friday
Salary: Starting at £26,500 with opportunity for progression.
Join our dynamic Claims Recoveries team and take on an exciting opportunity. We're seeking individuals to provide essential support for our Recovery department. No prior recovery/claims experience? No problem We provide comprehensive training to set you up for success in this role. If you have strong administrative skills, communicative skills, prior customer service experience, and are comfortable with phone and web chat platforms, then this role is tailor-made for you
Role Purpose:
Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers.
Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount.
As you progress through our competency frame levels, you will take on more responsibility, including handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more.
What will you be doing?
- Communicating via telephone (inbound and outbound calls), written correspondence, and webchat with the policyholder and other stakeholders to keep them updated on any developments and bring about the resolution of the claim
- Expertly handles challenging conversations and complaints.
- Validating the claim and ensuring the policy is operational
- Realistic inputting and updating of claims reserves on our systems
- Making effective use of the diary system to maintain a proactive approach to claims handling
- Handling scheme claims within agreed terms and notifying scheme insurer
- Working towards individual and business KPIs
- Investigating liability where required and making decisions, admitting or disputing
- Referring any suspected fraud to the Specialist Unit
- Processing incoming payments
What are we looking for? - Recovery/claims experience is highly beneficial, but not essential, as we'll provide the necessary training
- A background in telephony-based work with excellent customer service skills
- Strong attention to detail (data inputting skills)
- Administrative experience
- Good overall IT knowledge, especially with Excel, Word, and Access desirable
- proven track record of problem-solving and delivering results.
- Proactive, organized approach to work
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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
