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Student Money Adviser

2 months ago

Kingston upon Thames, United Kingdom Kingston University Full time

The Role

The Student Wellbeing service at Kingston University is seeking a Student Money Advisor to work within the Student Advice team providing funding, bursaries/scholarships and housing advice to students.

You will provide professional & specialist advice to students seeking support with their financial and/or housing needs to enable them to access, progress and succeed in their studies.

You will contribute to the wider support provided to students through Student Services including through close liaison with other teams including disability & mental health, counselling & wellbeing and student engagement.

The role is primarily based at our Penrhyn Road campus with some working from home considered, in line with current University policy and business need. Occasional work by rota on Saturdays is required to support student recruitment events (for which time off in lieu will be given).

The Person

You will have substantial experience of advising on financial, housing and welfare related matters including some knowledge of the particular issues in these areas affecting students in Higher Education.

You will have well developed interviewing and case working skills, ideally working with complex cases and service users from a wide range of backgrounds & varied needs such as mental health, homelessness or care experience.

The ideal candidate would have detailed knowledge of relevant regulatory frameworks such as Student Finance funding rules, welfare benefit rules or housing legislation.

Directorate/Function

Make a positive difference to the higher education journeys of thousands of students.

This Directorate plays a vital role in the retention and success of students at Kingston University. By taking a holistic, cohesive approach to the effective provision of services to our 17,000 students, we aim to enhance their experience through support that is effective and also responsive to their changing needs.

The Student Services team provides the University’s first and second line services for students incorporating the Information Centre, Library and Learning Services, Specialist Course Support and Administration, Student Engagement and Student Life, Health and Wellbeing. Services are designed to be accessible and inclusive of all students, to ensure their enquiries are resolved quickly and support is available to enable them to fully engage with and succeed in their studies.