Financial Inclusion Specialist
3 days ago
The Financial Inclusion Officer will provide a comprehensive income maximisation and money management service to Kingston Council tenants, supporting them to sustain their tenancy.
Key Responsibilities- Maximise income through welfare benefits applications and appeals.
- Offer support and advice on money management and effective budgeting.
- Complete income and expenditure forms to establish affordable repayment plans for outstanding debts.
- Collaborate with internal and external departments to provide holistic financial support.
The team delivers a proactive service, offering:
- Proactive support for new tenants at the beginning of their tenancy.
- Free, impartial advice on welfare benefits and tax credits.
- Face-to-face appointments for welfare benefit or debt issues.
- Assistance with housing benefit disputes and backdated payments.
- Guidance on benefit appeals and Universal Credit.
- Casework management for an average of 30 households/individuals.
- Money guidance and signposting to specialist agencies.
- Monthly performance and financial outcomes reporting.
The ideal candidate will possess a minimum of 5 GCSEs and in-depth knowledge of welfare benefits. They should be able to provide evidence of money management and budgeting advice in a previous role.
We seek candidates with excellent verbal and written communication skills, able to provide detailed case recording.
The successful candidate will work empathetically with financially vulnerable tenants, presenting a range of support needs.
Attendance at our offices in Guildhall 2, Kingston, is essential for a minimum of 2 days per week.
Citizens Advice Adviser training and knowledge of NEC/Iworld and Civica systems are desirable, but full training will be provided if required.
Our Offer To YouWe value and nurture talent, offering a supportive, friendly, and collaborative environment to grow and develop your career and skills.
We provide a modern and flexible working environment, including Google Chromebooks and Google Apps, and our Flexible Working - Smarter Working Scheme allows staff to work from various locations.
Employees enjoy a range of benefits, including:
- Generous annual leave entitlement plus bank holidays.
- Flexi-time (for grades 1-9 only).
- Three volunteering days per year in Sutton or Kingston.
- Comprehensive learning and development programme.
- Local and national discounts for shopping, eating out, and leisure activities.
- Interest-free season ticket loans.
- Local Government Pension Scheme.
- Car parking scheme.
- Bicycle loan facilities and cycle to work scheme.
- Zip car scheme.
- Free eye tests and contribution towards glasses.
- Confidential wellbeing and counselling support.
- Subsidised gym membership.
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