GBR-Customer Service Executive

4 weeks ago

Sale, United Kingdom Stericycle Full time

Title: GBR-Customer Service Executive

Requisition Id: 36221 Job Function: Customer Service Career Area: Customer Service Posting Location: Sale, Manchester

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

This position provides customer service support and administrative assistance required to effectively manage all incoming customer queries and requests. You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and branch network to efficiently track, monitor and resolve all customer inbound queries in a timely manner.

Daily interactions with internal and external customers and staff at all levels will help to deliver a valued customer care experience to support a client retention and satisfaction levels.

Key Job Activities:

Provide an excellent level of service which ensures customer needs and expectations are met, whilst working towards first contact resolution.

Establish and build rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service.

Build and maintain strong working relationships with both internal and external customers, establishing and building strong relationships with other departments.

Ability to understand, analyse and interpret data and customer reporting.

Pro-actively keep customers updated on all aspects of their enquiry in a timely manner.

Accurately record clear and concise notes for each customer interaction within the CRM system.

Resolve complex customer enquiries including pricing queries, invoice disputes and manage customer dissatisfaction.

Identify whether a customer is due a credit as part of a billing query and be able to calculate full and partial credits.

Confidence in handling customer complaints, managing objections and taking ownership through to full resolution.

Identify and escalate any process issues, offering positive suggestions/ideas for suitable resolutions.

Pro-actively escalate to management any unresolved customer query that may breach our agreed SLAs.

Education:

Required: High School or equivalent.

Experience (EMEAA):

Be able to demonstrate an ability to work within a fast paced environment within the service industry.

Able to work on own initiative or as part of a wider team.

Demonstrate a logical thought process in line with customer demands and expectations.

Excellent verbal and written communication skills.

Demonstrate commercial awareness.

Competent in all Microsoft packages.

Strong problem solving skills with attention to detail.

Results oriented.

Certifications and/or Licenses:

Benefits:

Stericycle offers you:

Contributory Pension SchemeLife InsuranceCycle to Work SchemeAccess to SteriCares, our employee support fundStericycle University – Our online library of self-development & learningAnnual performance related pay review.Referral Scheme (Earn by introducing people in your network to the Stericycle family)Flu voucherEye Test voucherAnd more…

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

  • Gbr-customer Service Executive

    5 months ago

    Sale, United Kingdom Stericycle Full time

    **About Us**: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of...

  • Customer Service Representative

    3 weeks ago

    Sale, Trafford, United Kingdom Stericycle Full time

    Job Title: GBR-Customer Service ExecutiveAbout Us:Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.We help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or...

  • Customer Service Representative

    3 weeks ago

    Sale, Trafford, United Kingdom Stericycle Full time

    Job Title: GBR-Customer Service ExecutiveAbout Us:Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.We help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or...

  • Customer Service Executive

    1 month ago

    Sale, United Kingdom Stericycle Full time

    Title: Customer Service Executive Requisition Id: 35524 Job Function: Customer Service Career Area: Customer Service Posting Location: Sale, Manchester About Us:Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards...

  • Gbr-retention Specialist

    5 months ago

    Sale, United Kingdom Stericycle Full time

    **About Us**: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of...

  • Customer Service Executive

    5 months ago

    Sale, United Kingdom Stericycle Full time

    **About Us**: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of...

  • Customer Service Executive

    5 months ago

    Sale, United Kingdom Stericycle Full time

    **About Us**: At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being. Operating from 20 sites...

  • Customer Service Executive

    5 months ago

    Sale, United Kingdom Stericycle Full time

    **About Us**: At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being. Operating from 20 sites...

  • Customer Service Executive

    2 months ago

    Sale, United Kingdom Stericycle Full time

    About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of...

  • Customer Service Representative

    2 weeks ago

    Sale, Trafford, United Kingdom Stericycle Full time

    Job Title: Customer Service ExecutiveJob Summary:Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. We are seeking a Customer Service Executive to provide customer service support and administrative assistance to effectively manage all incoming customer...

  • Customer Service Representative

    4 weeks ago

    Sale, Trafford, United Kingdom Stericycle Full time

    About the RoleStericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. We are seeking a highly skilled Customer Service Executive to join our team in Sale, Manchester.Job SummaryThis is an exciting opportunity to work in a fast-paced environment, providing...

  • Customer Service Representative

    4 weeks ago

    Sale, Trafford, United Kingdom Stericycle Full time

    About the RoleStericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. We are seeking a highly skilled Customer Service Executive to join our team in Sale, Manchester.Job SummaryThis is an exciting opportunity to work in a fast-paced environment, providing...

  • Customer Service Representative

    1 month ago

    Sale, Trafford, United Kingdom Stericycle Full time

    About the RoleStericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. We are seeking a highly skilled Customer Service Executive to join our team in Sale, Manchester.Job SummaryThis is an exciting opportunity to work in a fast-paced environment, providing...

  • Customer Service Representative

    1 month ago

    Sale, Trafford, United Kingdom Stericycle Full time

    About the RoleStericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. We are seeking a highly skilled Customer Service Executive to join our team in Sale, Manchester.Job SummaryThis is an exciting opportunity to work in a fast-paced environment, providing...

  • Customer Service Representative

    3 weeks ago

    Sale, Trafford, United Kingdom Stericycle Full time

    About the Role:Stericycle is seeking a highly skilled Customer Service Executive to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer service and support via phone, email, and other communication...

  • Customer Service Representative

    2 weeks ago

    Sale, Trafford, United Kingdom Stericycle Full time

    Job Title: Customer Service ExecutiveJob Summary:Stericycle is a leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. We are seeking a highly motivated and customer-focused Customer Service Executive to join our team.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    1 month ago

    Sale, Trafford, United Kingdom Stericycle Full time

    About the RoleStericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. We are seeking a highly skilled Customer Service Executive to join our team in Sale, Manchester.Key ResponsibilitiesProvide exceptional customer service support and administrative...

  • Customer Service Representative

    4 weeks ago

    Sale, Trafford, United Kingdom Stericycle Full time

    About the RoleStericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. We are seeking a highly skilled Customer Service Executive to join our team in Sale, Manchester.Key ResponsibilitiesProvide exceptional customer service support and administrative...

  • Customer Service Representative

    1 month ago

    Sale, Trafford, United Kingdom Stericycle Full time

    About the RoleStericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. We are seeking a highly skilled Customer Service Executive to join our team in Sale, Manchester.Key ResponsibilitiesProvide exceptional customer service support and administrative...

  • Customer Service Representative

    1 month ago

    Sale, Trafford, United Kingdom Stericycle Full time

    About the RoleStericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. We are seeking a highly skilled Customer Service Executive to join our team in Sale, Manchester.Key ResponsibilitiesProvide exceptional customer service support and administrative...