Gbr-retention Specialist
5 months ago
**About Us**:
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose**:
The Retention Specialist will be responsible for mitigating business revenue and profitability risk through commercial issue identification, issue investigation & resolutions and the end-to-end contract negotiation of existing customers assigned to non-book of business portfolio clients, providing renegotiation of existing agreements and managing customer contract lifecycles through negotiation to renewal/ termination off boarding.
**Key Job Activities**:
Facilitate communications on behalf of the business, verbal &/or written, including the negotiation of contracts for existing customers, who are seeking to reduce volume &/or frequency of service / terminate agreements of service or for those who pose risk to future account/revenue attrition.
Proactively engage with customers who have been identified as 'being a' or 'at' risk of; revenue loss, &/or cancellation of services, using approved sales tactics and strategies to maintain active customer status.
Utilise value-based sales skills to establish client's existing service issues and needs, explain contract obligations if any (i.e., contract specific terms, e.g., liquidated damages etc.), provide alternatives for consideration (i.e., Collection schedules/ products/pricing, etc.), sell the value of the recommended solution, and retain/up-sell revenue.
Effectively utilise technology-based CRM (Customer Relationship Management) tool for lead follow-up, sale cycle disposition, pipeline management, forecasting and lost opportunity tracking.
Ensure all communications, client interactions, pricing commitments, agreements & approvals are efficiently logged and maintained within the business recognised CRM (Currently SFDC), ensuring clarity and transparency to all users, including for auditing and reporting purposes.
Work with & support cross functional team members including but not limited to; transportation, MD/billing, collections, and customer experience departments, to assist in providing satisfactory resolutions to customer enquiries in order to promote strong client relationships & retain business.
Exercise appropriate level of discretion for credits and approvals in accordance with departmental policies by utilising the tools and technology provided.
To conduct strategic and time bound activities in support of proactive attrition protection as to be determined by local leadership.
**Education**:
Required Education: High School or equivalent.
Preferred Education: Associate's or equivalent.
**Experience (EMEAA)**:
Must be qualified to work in the UK and have a clean criminal records check.
University/college education or similar relevant sales / commercial experience preferred.
Strong computer literacy, including but not limited to, Microsoft Office suite.
Proficient in the use & understanding of CRM systems, Salesforce, preferred
Excellent time management, self-discipline & organisational skills.
Energetic, highly motivated & results oriented with a constant positive attitude - motivated by success.
A strong negotiator with exceptional listening skill, with the ability to understand, interpret and match the circumstances to a desirable outcome suitable to all parties.
Experience of operating within a competitive, high-pressure environment, preferably as part of a target driven team.
Ability to be able to operate under pressure in a high volume, competitive telesales environment, both individually and as part of a team.
**Certifications and/or Licenses**:
**Benefits**:
**_ Disclaimer:_**:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advanc
-
Retention Specialist
4 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention SpecialistStericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. As a Retention Specialist, you will play a critical role in mitigating business revenue and profitability risk through commercial issue identification, investigation, and...
-
Retention Specialist
4 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention SpecialistStericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. As a Retention Specialist, you will play a critical role in mitigating business revenue and profitability risk through commercial issue identification, investigation, and...
-
Retention Specialist
4 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention SpecialistAbout Us: Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.Job Purpose: The Retention Specialist will be responsible for mitigating business revenue and profitability risk through commercial issue identification, issue...
-
Retention Specialist
4 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention SpecialistAbout Us: Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.Job Purpose: The Retention Specialist will be responsible for mitigating business revenue and profitability risk through commercial issue identification, issue...
-
Retention Specialist
1 month ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention SpecialistAbout Us:Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.We help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's...
-
Retention Specialist
1 month ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention SpecialistAbout Us:Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.We help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's...
-
Retention Specialist
3 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention Specialist - Contract NegotiatorAbout Us:Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.We are seeking a Retention Specialist - Contract Negotiator to join our team. As a key member of our sales team, you will be responsible for...
-
Retention Specialist
3 months ago
Sale, United Kingdom Stericycle Full timeTitle: Retention Specialist Requisition Id: 35279 Job Function: Sales Career Area: Sales & Marketing Posting Location: Sale, Manchester About Us:Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment....
-
Retention Specialist
2 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention SpecialistStericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. As a Retention Specialist, you will play a critical role in mitigating business revenue and profitability risk through commercial issue identification, investigation, and...
-
Retention Specialist
2 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeTitle: Retention SpecialistStericycle, a leading provider of compliance-based solutions, seeks a skilled Retention Specialist to mitigate business revenue and profitability risk. This role involves identifying commercial issues, investigating and resolving problems, and negotiating contracts with existing customers.Key Responsibilities:Facilitate...
-
Retention Specialist
3 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention SpecialistJob Summary:Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. We are seeking a highly motivated and results-driven Retention Specialist to join our team.Key Responsibilities:Mitigate business revenue and profitability risk...
-
Retention Specialist
2 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention SpecialistJob Summary:Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. We are seeking a highly motivated and results-driven Retention Specialist to join our team in Sale, Manchester.Key Responsibilities:Mitigate business revenue...
-
Retention Specialist
4 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention SpecialistStericycle is a leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. We are seeking a highly motivated and results-oriented Retention Specialist to join our team.Job Summary:The Retention Specialist will be responsible for mitigating...
-
Retention Specialist
4 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention SpecialistStericycle is a leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. We are seeking a highly motivated and results-oriented Retention Specialist to join our team.Job Summary:The Retention Specialist will be responsible for mitigating...
-
Retention Specialist
3 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention Specialist - Contract NegotiatorAbout Us: Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.Job Summary: The Retention Specialist - Contract Negotiator will be responsible for mitigating business revenue and profitability risk...
-
Retention Specialist
3 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention Specialist - Contract NegotiatorAbout Us: Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.Job Purpose: The Retention Specialist will be responsible for mitigating business revenue and profitability risk through commercial issue...
-
Retention Specialist
5 months ago
Sale, United Kingdom Stericycle Full time**About Us**: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of...
-
Retention Specialist
3 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention SpecialistJob Summary:Stericycle is seeking a highly skilled Retention Specialist to join our team. As a key member of our sales and marketing team, you will be responsible for mitigating business revenue and profitability risk through commercial issue identification, investigation, and resolution. You will also be responsible for...
-
Retention Specialist
3 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention SpecialistJob Summary:Stericycle is seeking a highly skilled Retention Specialist to join our team. As a key member of our sales team, you will be responsible for mitigating business revenue and profitability risk through commercial issue identification, issue investigation & resolutions, and the end-to-end contract negotiation of...
-
Automotive Specialist
3 weeks ago
Sale, Trafford, United Kingdom Stericycle Full timeJob Title: Retention SpecialistAt Stericycle, we're committed to protecting health and well-being in a safe, responsible, and sustainable way. As a Retention Specialist, you'll play a critical role in mitigating business revenue and profitability risk by identifying, investigating, and resolving commercial issues.Key Responsibilities:Identify and investigate...
