Senior Customer Success Executive
4 months ago
Law Business Research has been selected as a finalist for the 2024 Inspiring Workplaces Awards. We’re proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees
We are happy to share that we have partnered with to help us on our journey to becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation. Business Disability Forum work with partners, businesses like ours, the government, and disabled people to improve the life experience of disabled employees and consumers, by removing barriers to inclusion.Through this partnership we’ll have access to expert advice, events and practical resources that we can share with our teams to help us become more disability inclusive and better support our current and future employees. Watch out for further updates.’We also take our place in this world of ours very seriously and engage in a wide variety of charitable and community based initiatives. We work extensively with Swawou School in Sierra Leone, which we established to provide education for 120 girls, and on an ongoing basis we underwrite the school’s costs.
‘We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.’
The role
Lexology is the number one platform for global legal intelligence built on insights, forward-looking analysis, and expert guidance from the world’s leading law firms. Lexology Engage is designed to help contributing organisations unlock new opportunities with our highly engaged audience.
We are looking to hire a Senior Customer Success Executive – Lexology Intelligence to join our Market Intelligence Go To Market division. This role will be part of a dedicated drive for greater Customer Satisfaction and Engagement from our Lexology Intelligence client base.
The key drives for the role are: Work within our established Customer Success team with a focus of onboarding and training our subscribers to Lexology Intelligence To develop customer relationships that promote retention, improving customer lifetime value and reducing churn. You will develop a good understanding of our client’s business, overarching strategy, and objectives and use this knowledge to drive adoption and demonstrate value. As a product expert - you will directly interact with clients collaborating with colleagues in Sales, Account Management and Product to proactively drive the customers' engagement with our products. This role is key to our mission to put customers and their experience with our services at the heart of our business drives revenue growth. Strong Customer Success has a direct impact on retention rates and renewals, and you will be working with our Account Managers and Business Development Teams to improve our renewal rates by volume and value. Key Responsibilities Onboard new clients and gain an understanding of each customer’s business objectives and expectations of the product. Act as the main point of contact for the portfolio of clients you are allocated Responsible for delivering high quality client training programmes Management and delivery of the product’s reporting for the client Support the Account Managers throughout the renewal cycle Respond to client queries as and when raised, in a timely fashion Achieve the highest possible levels of client satisfaction Gain regular client feedback to aid the product development process Update the group CRM system with Customer Success activities to ensure the CRM accurately reflects your activity at all time Attend conferences and conduct face to face client meetings where appropriate Develop a good understanding of the key markets we operate in
Skills, Knowledge and Expertise
Experience working in a Customer Success role in a subscription business. Able to develop relationships and rapport quickly. Energised by working collaboratively to evolve and optimise customer experience. A problem solver, self-motivated and driven, A clear communicator, comfortable communicating with stakeholders at all levels on the phone, video call and by email, Interested in learning - curious, and comfortable asking questions, Empathetic, able to connect with customers in a genuine way, A solid teammate - able to work independently or collaborate as appropriate
Benefits
Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:
Start of employment: Eye Care Employee Assistance Programme A day off for your birthday After 3 months employment: Pension (4% employer contribution and 4% employee contribution) Cycle to Work scheme Season ticket loan £350 annual wellbeing allowance to contribute to gym membership & fitness classes After 4 months and 1 year's service: Life assurance after 4 months Private healthcare after 1 years’ service Additional Perks: Company socials e.g., Christmas and Summer parties Access to Employee Affinity Networks Mentoring scheme Volunteering Day Mortgage Advice We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability. We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.
-
Customer Success Executive
2 months ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...
-
Customer Success Executive
2 months ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...
-
Head of Customer Success
7 days ago
London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob DescriptionThe Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success...
-
Head of Customer Success
3 days ago
London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...
-
Head of Customer Success
2 weeks ago
London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...
-
Head of Customer Success
1 week ago
London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...
-
Customer Success Director
1 week ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Director to lead our customer success strategy and team. As a key member of our leadership team, you will be responsible for developing and executing a customer success strategy that drives growth, retention, and customer satisfaction.The ideal candidate will have a proven track record of success...
-
Head of Customer Success
4 weeks ago
London, United Kingdom Springboard Success Full timeHead of Customer Successup to £50k +10% bonus permanent Hybrid Are you a dynamic leader with a passion for ensuring client success? We’re looking for an experienced Head of Customer Success to spearhead the next phase of growth for a fast-paced, innovative tech company in the meetings and events space. In this role, you’ll take ownership of client...
-
Head of Customer Success
4 weeks ago
London, United Kingdom Springboard Success Full timeHead of Customer Successup to £50k +10% bonus permanent Hybrid Are you a dynamic leader with a passion for ensuring client success? We’re looking for an experienced Head of Customer Success to spearhead the next phase of growth for a fast-paced, innovative tech company in the meetings and events space. In this role, you’ll take ownership of client...
-
Head of Customer Success
3 days ago
London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...
-
Head of Customer Success
2 weeks ago
London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...
-
Head of Customer Success
4 weeks ago
London Area, United Kingdom Springboard Success Full timeHead of Customer Successup to £50k +10% bonus permanent Hybrid Are you a dynamic leader with a passion for ensuring client success? We’re looking for an experienced Head of Customer Success to spearhead the next phase of growth for a fast-paced, innovative tech company in the meetings and events space. In this role, you’ll take ownership of client...
-
Senior Customer Success Executive
5 months ago
London, United Kingdom Superscript Full time**About the role**: As the Senior Customer Success Executive here at Superscript, you will play a crucial role in helping shape and execute our customer service operations strategy. This role involves handling enquiries, resolving customer complaints, ensuring customer satisfaction and completing business critical checks. You will ensure efficient and...
-
Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeUnlock Customer Success with ABR TalentWe're seeking a seasoned Customer Success Manager to drive improvement across the customer journey, with a focus on onboarding, implementation, and support.About the RoleTake ownership of a remote team of 6 across Implementation, CS, and SupportLead 6 highly valuable key clientsDevelop and execute customer success...
-
Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeUnlock Customer Success with ABR TalentWe're seeking a seasoned Customer Success Manager to drive improvement across the customer journey, with a focus on onboarding, implementation, and support.About the RoleTake ownership of a remote team of 6 across Implementation, CS, and SupportLead 6 highly valuable key clientsDevelop and execute customer success...
-
Customer Success Manager
3 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeUnlock Customer Success with ABR TalentWe're seeking a seasoned Customer Success Manager to drive improvement across the customer journey, with a focus on onboarding, implementation, and support.As a key member of our team, you'll take ownership of a remote team of 6 across Implementation, CS, and Support, as well as 6 highly valuable key clients.With a...
-
Customer Success Manager
3 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeUnlock Customer Success with ABR TalentWe're seeking a seasoned Customer Success Manager to drive improvement across the customer journey, with a focus on onboarding, implementation, and support.As a key member of our team, you'll take ownership of a remote team of 6 across Implementation, CS, and Support, as well as 6 highly valuable key clients.With a...
-
Senior Customer Success Executive
1 week ago
London, Greater London, United Kingdom https:jobs-redefined.cositemap Full timeDrive Customer SuccessWe're seeking a seasoned customer success professional to join our team as a Senior Customer Success Manager. In this role, you'll work closely with our executive team to refine and improve our customer success processes and playbooks. You'll also collaborate with marketing, sales, product, and design teams to bridge the gap between...
-
Customer Success Manager
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeDrive Customer Success at ABR TalentWe're seeking a seasoned Customer Success professional to lead our efforts in driving customer satisfaction and growth. As a key member of our team, you'll be responsible for developing and executing strategies to ensure our clients achieve their goals.About the RoleLead a remote team of 6 across Implementation, CS, and...
-
Customer Success Manager
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeDrive Customer Success at ABR TalentWe're seeking a seasoned Customer Success professional to lead our efforts in driving customer satisfaction and growth. As a key member of our team, you'll be responsible for developing and executing strategies to ensure our clients achieve their goals.About the RoleLead a remote team of 6 across Implementation, CS, and...
