Care Navigator
Found in: Talent UK C2 - 2 weeks ago
Job summary
We are currently looking for two Care Navigators to join our friendly and busy Practice.
You will be the first point of contact for our patients and will provide a crucial role in providing excellent customer care service.
The Ideal candidate will be organised, efficient and have excellent and strong communication skills and to be able to work well within a team.
You must be able to communicate with all health care professionals I internally and externally.
Main duties of the job
To be the first point of contact for our patients either face to face or by telephone.
Booking appointments for all clinicians.
Processing patients prescriptions manually and electronically.
Processing of all emails and electronic letters.
Distribution of Post.
Scanning.
Filing of notes.
Allocation of blood results to GPs.
Informing patients of all results.
Processing results.
Tasks from all clinicians externally and internally.
To be enable to use the ACCURX system.
Process patient registrations and change of addresses.
|Processing consent forms and On line access.
To be able to liase with all members of the Practice Team.
Registering patients at the Practice.
Contacting patients in a polite and courteous way by telephone.
Processing emails.
Photocopying.
Opening and distribution of incoming post from the hospital and external post.
Handling samples.
To be responsible for the opening and closing of the Practice.
About us
Benefits include an excellent NHS Pension.
Good Holiday Allowance.
Very Friendly Practice.
Good support system from the GPs.
Job description
Job responsibilities
Job Description Receptionist
Job Title:
Receptionist
Responsible to:
Senior Receptionist / Practice Manager
Responsible for:
N/A
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.
Duties and Responsibilities
Telephone Duties
Navigating patients to the right clinician
2.Dealing with queries from Pharmacies
out results
4.Ambulance transport bookings including emergencies
visit requests
with general enquiries and complaints
7.Contacting patients and all NHS staff
Reception Duties
Registration forms off patients and checking they are accurately filled in and checked by the Manager
and direct patients and visitors
10.Monitor reception and waiting room areas including making patients aware of late running surgeries
appointments as a care navigator and directing to right clinician on the front desk
12.Opening and dating post and distributing to the right department
outstanding queries are explained and handed over to next shift, as necessary
14.Respond to needs of doctors and nurses during surgery
15.Processing patient request for on- line services and subject access forms
16.Collect payments from patients for non-NHS services
17.Accepting samples from patients and making sure adequately labelled > Make sure the sample pots are all
Filing
Lloyd George notes as requested and file al notes away when summarised
Prescriptions
19.Processing patient prescriptions paper and online including repeat dispensing
20.Resolving prescription queries
speak to pharmacy if needed
General
responsible for the opening and closing of the premises in the morning and evening including arming and disarming the alarm system
and extract information from Practice computer system
observe health and safety guidelines
25.General housekeeping (, keeping reception and waiting areas tidy)
duties to include processing tasks, accuRx system, and allocation of blood tests to GPs bloods to GPs and processing the acute and med review list
27. Any tasks allocation by your line Manager or the Practice Manager
Prepared by: Suzanne Wheat
Reception Manager 20th March 2024
Person Specification
Qualifications
Essential
GCSE grades A to C, preferably in English and Maths
Desirable
Customer Service
Experience
Essential
Excellent communication skills, both verbal and written Experience using Microsoft Office skills, Outlook, Word and Excel Experience working in a customer service role Experience of working in a multi-disciplinary team Experience of working with a range of computer software Experience of good patient/customer care
Desirable
Previous SystmOne experience Previous NHS experience Experience of working with confidential material
References
Essential
Two proven references are required before a confirmation of start date is given, as per NHS employment guidance.-
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