Transport Scheduling Team Leader

3 weeks ago


Winsford, United Kingdom SYNETIQ Full time

Transport Scheduling Team Leader

Based at our site in Winsford , we are recruiting a key role within SYNETIQ that aims to lead a high-performing team and center of excellence.

The primary goal? To ensure our Transport Scheduling function operates seamlessly, meeting the needs of our clients and business while adhering to SLAs. This leadership position involves ensuring team members achieve their KPIs, receive ongoing coaching, and have opportunities for development.

Key Areas of Responsibility, Activities & Tasks Involved

Managing the day-to-day activities of the team Motivating the team to achieve daily goals Developing the team to achieve targets Delegating tasks to team members to ensure daily workloads are completed Conducting training to develop the team to maximize their potential Call policy holders, following company GDPR training/script, to arrange collection of accident damaged vehicles ensuring correct information is collected and all drivers’ notes updated accordingly Calling Holding garages and/or accident repair centres, taking any charges the vehicle may have occurred ensuring correct information is collected and the drivers’ notes updated accordingly Negotiating charges to ensure value for money for all SYNETIQ clients, following company guidelines relating to standard police charges Confirm with holding garages/accident repair centres method of payment required, update charges database with information Liaise with client team to ensure all received charges are approved before the collection is allocated to a driver Work with Vehicle Collection Scheduling to ensure all collections are booked within customer SLA’s Own your collection area, making certain that collections are updated daily and ensuring client team are aware of any issues with collections Ensure all files called are up to date, adding notes when and where required

Skills & Experience Required

Experience as a Team Leader or equivalent in a Call Centre environment Experience of working to SLA’s and setting KPI’s Excellent organisational skills Experience working in an insurance services role would be advantageous Excellent customer service skills

What we offer:

Day shift, Monday to Friday Ongoing training and professional development Free onsite parking Uniform and PPE provided Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits) Electric vehicle salary sacrifice scheme Telus Health Discounted parts and non-auction vehicles Employee discount on Vodaphone Paid day to volunteer for a charity of your choice 31 days holiday (including Bank Holidays) Pension plan with 3.5% employer contribution

This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.

Who are we?

SYNETIQ Ltd., the UK-based business unit of IAA Holdings, LLC (IAA), an RB Global, Inc. company, is the leading integrated salvage, dismantling and vehicle recycling company in the UK, formed to become the most innovative and trusted business in the industry. An integrated, data-driven and innovative business, SYNETIQ has led the way in raising industry standards and continually innovates ways of working to deliver great value, ensure complete compliance and a provide a positive experience.



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