Admin Support

2 weeks ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time
Job overview

We are recruiting for a Admin Support - Neurology who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity exists for a committed individual to join the Neurology team as an admin support based at Lister Hospital.

The successful candidate must have excellent interpersonal skills, dedication, and the confidence to deal with a wide range of matters with tact and diplomacy.

We are looking for candidates that have the ability to work to tight timescales and use their initiative. An understanding of the NHS is desirable, together with IT skills, proven experience of using a word processing package (preferably Microsoft Word) and excellent keyboard skills.

As a member of the team you will be working closely with the team ensuring timely management of department administration.

In return we offer a friendly, supportive, and dedicated working environment. We actively support staff development and training.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

To provide effective administration support, including coordination of outpatient appointments and managing PTL’s for the Neurology team.

Ensure all referrals are entered onto the Lorenzo system on the appropriate waiting list, according to ‘date of receipt’ in the hospital. Date stamp all referrals upon arrival in the department.

Ensure all referrals are regularly passed to clinicians to assign appointment priority in a timely manner.

Take telephone calls, ensuring that all relevant issues are dealt with, or accurate messages recorded and passed on to the appropriate person/s.

Deal with relatives and health care professionals courteously, ensuring that issues are resolved, or that a named individual takes responsibility for issues which cannot be resolved immediately.

Arrange appointments for patients and input patient appointment dates and times onto Lorenzo, ensuring current demographic details are correct. Ensure all attendances and outcomes are documented.

Working for our organisation

East and North Hertfordshire NHS Trust, are proud of the range of general & specialist services we provide & our 6,000 plus dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding & starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees.

Employees are entitled to seek to work flexible working patterns & we are committed to listen & consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specificationQualifications/TrainingEssential criteria
  • Educated to minimum GCSE level or equivalent
Desirable criteria
  • Continued professional development
Previous ExperienceEssential criteria
  • Excellent verbal/written skills
  • Working to deadlines
  • Organising and prioritising own workload
Desirable criteria
  • NHS Experience
  • Experience in managing appointments and diaries
SkillsEssential criteria
  • Excellent attention to detail and accuracy
  • Strong interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to work well under pressure
  • Show initiative, flexibility and adaptability
KnowledgeEssential criteria
  • Computer literacy including Microsoft Word, Excel and Email
Desirable criteria
  • NHS procedures and systems
Other RequirementsEssential criteria
  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

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