Admin Support

2 weeks ago

Stevenage, United Kingdom East and North Herts NHS Trust Full time

Job summary

We are recruiting for a Admin Support - Neurology who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity exists for a committed individual to join the Neurology team as an admin support based at Lister Hospital.

The successful candidate must have excellent interpersonal skills, dedication, and the confidence to deal with a wide range of matters with tact and diplomacy.

We are looking for candidates that have the ability to work to tight timescales and use their initiative. An understanding of the NHS is desirable, together with IT skills, proven experience of using a word processing package (preferably Microsoft Word) and excellent keyboard skills.

As a member of the team you will be working closely with the team ensuring timely management of department administration.

In return we offer a friendly, supportive, and dedicated working environment. We actively support staff development and training.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

To provide effective administration support, including coordination of outpatient appointments and managing PTL's for the Neurology team.

Ensure all referrals are entered onto the Lorenzo system on the appropriate waiting list, according to 'date of receipt' in the hospital. Date stamp all referrals upon arrival in the department.

Ensure all referrals are regularly passed to clinicians to assign appointment priority in a timely manner.

Take telephone calls, ensuring that all relevant issues are dealt with, or accurate messages recorded and passed on to the appropriate person/s.

Deal with relatives and health care professionals courteously, ensuring that issues are resolved, or that a named individual takes responsibility for issues which cannot be resolved immediately.

Arrange appointments for patients and input patient appointment dates and times onto Lorenzo, ensuring current demographic details are correct. Ensure all attendances and outcomes are documented.

About us

East and North Hertfordshire NHS Trust, are proud of the range of general & specialist services we provide & our 6,000 plus dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:o The Lister Hospital, Stevenageo New Queen Elizabeth II (New QEII), Welwyn Garden Cityo Hertford County, Hertfordo Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding & starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us are committed to a positive work life balance for our employees.

Employees are entitled to seek to work flexible working patterns & we are committed to listen & consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications/Training

Essential

Educated to minimum GCSE level or equivalent

Desirable

Continued professional development

Previous Experience

Essential

Excellent verbal/written skills Working to deadlines Organising and prioritising own workload

Desirable

NHS Experience Experience in managing appointments and diaries

Skills

Essential

Excellent attention to detail and accuracy Strong interpersonal skills Ability to work independently and as part of a team Ability to work well under pressure Show initiative, flexibility and adaptability

Knowledge

Essential

Computer literacy including Microsoft Word, Excel and Email

Desirable

NHS procedures and systems

Other Requirements

Essential

Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day

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