Service Director

3 weeks ago

Brockworth, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

Job summary

The Service Director - Integrated Urgent Care Service (IUCS) will lead the strategic and operational development and delivery of the service, as well as taking a lead strategic role in the development of partnership working within the Gloucestershire Integrated Care System.

Main duties of the job

Continuously improving outcomes and experience for service users, their families and carers Improved/efficient use of resources Improved staff satisfaction Continuous service improvements Strong partner relationships with all system partners. Strong system relationships with organisations involved in the delivery of health, wellbeing and care.

About us

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.

The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views ( It was great to see from the results that colleagues are saying that:

believe they are making a positive difference to patients/service users; would recommend the organisation as a place to work; agree that care of patients and service users is the organisations priority; would be happy with the standard of care for a friend or relative

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

Job description

Job responsibilities

Service Delivery

Responsible for operational delivery on a day to day basis, including out of hours elements

Budgetary responsibility for all pay and non-pay elements, including delivery of cost improvements

Lead the delivery of QIPP, CQUIN and any other quality priority requirements for the Directorate Services

Oversee and implement all workforce management requirements including workforce planning, recruitment, disciplinary, grievance, appraisal, talent management etc. This may include providing disciplinary outcomes, commencing performance management processes and managing organisational change projects

Deliver the organisations contractual obligations for the directorate

Lead the directorate as a core element of the organisations business portfolio.

Create and implement a full range of operational plans and long-term strategies for the directorate, managing where there may be uncertainty as to local or national future direction

Be able, personally, and service-wide, to adjust as necessary to respond to internal and external change

Be responsible for communicating and engaging with all directorate staff on key business decisions and ensuring the wider organisation is informed or involved as appropriate

Be responsible for ensuring that services are of a high quality, help to improve the outcomes for patients and meet all standards for safety; ensuring that these can be demonstrated

Hold responsibility for directorate governance and compliance with Trust policies within the directorate

Lead the Directorate services in the implementation of business continuity plans as required to minimise the impact of any unforeseen incident

Service Development

Ensure the directorate is sighted on, understands and considers national service development policies

o take responsibility for advising the organisation as to the impact for wider Trust services

o Translating this into policy and process which may impact across the Trust

Lead and forge strategic and operational partnerships across a range of different partners including Acute Trust, Adult Social Care, GPs and commissioners

Represent the organisation as appropriate in inter-agency and integrated working to promote and negotiate agreed objectives

Be responsible for ensuring that feedback from service users and their families/carers is used to review/improve services

Hold responsibility for initiating action and transforming services

o This may include communicating highly complex and or highly contentious information about service plans to colleagues and stakeholders where agreement or co-operation is required.

Commission and/or procure services where appropriate

Sit as a strategic lead on a local and regional group to represent the whole organisation, take decisions as required and seek advice as necessary

Service Performance

Use systems, including BI and ESR, to produce timely, accurate and engaging intelligent information and reports that support us and our partners to understand how our services are performing.

o This will involve collating complex information, containing several different components where there may be conflicting views, where there may be unknown information and where there may not be obvious solutions.

Organisation Wide

Participate in the operational on call rota

Contribute to the corporate development of the organisation and undertake lead role activities as requested.

Person Specification

Qualifications

Essential

Masters Degree level education or equivalent experience in management or related professional qualification Post graduate level qualification in management or heath care related area to doctorate level or equivalent

Desirable

Coaching and/or mentoring qualification Project/Programme management qualification

Experience

Essential

Proven track record of achievements at senior operational management level in a complex health-care or related organisation Significant experience in contract management and contract negotiations Extensive financial management experience including delivery of significant cost improvements

Desirable

Experience working in a clinical role

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