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IT Support Service Delivery Manager

2 months ago


Oxford, United Kingdom Oxford Nanopore Technologies Full time

Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC and Europe.

Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market.

Oxford Nanopore’s sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere

The details…

The IT Support Service Delivery Manager will play a pivotal role in leading the IT support team (UK & US based) to deliver outstanding services to ONT users globally. This position involves orchestrating the Service Desk operations within the IT Operations and Services team, ensuring a customer-first culture, and maintaining high standards of service delivery. The successful candidate will oversee vendor relationships, drive local support initiatives, and uphold support operations efficiency.