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General Manager

3 months ago

Poole, United Kingdom Rick Stein Full time

GENERAL MANAGER

· Salary: Up to £53,000  per year

Up to £42,000 plus up £11,000 per year in tips (paid weekly, based on last years earnings),  giving total potential earnings of £53,000 per year.

· Schedule: Full Time 45 hours per week

· Experience: Minimum 2 years of experience

· Location:  Rick Stein Sandbanks, 10-14 Banks Rd, Poole BH13 7Q

We are looking for an experienced General Manager to manageour front of house and kitchen teams to deliver the best customer servicewhilst running a safe and profitable business. For the right person the packageis £53,000 pa.

You will be positive and curious in your approach to yourways of working and take ownership for your restaurant by leading the businessand providing exceptional customer experience every time at our stunning restaurant in Sandbanks, Poole, Dorset.

We see ourselves as being in the 'cheering up industry' trying to make people smile with great food, drink and experiences. As we are in the Top 25 Best Hospitality Companies to Work For, we think we are pretty good at making our team smile too. We believe in both supporting our teams and embracing diversity and as such are a Disability Confident Committed Employer.

What will your role involve? 

Creating the right culture, ensuring everyone is lookedafter and receives quality training and development, always striving to do theright thing, and always having the welfare of the team in mind.

Displaying great customer service by having a presence on the floor, building relationships with customers, looking after regulars, and ensuring the teams can plan and lead a great service. Driving up the commercial contribution of the business through sales and controlling costs well to achieve financial targets. Reviewing service to ensure consistency of flow of hospitality, service, and standards. Accountability for H&S in the site, ensuring record keeping and certificates are up to date, liaising with maintenance, and any accidents or near misses are recorded and followed up on. Good controls to ensure GP performance, through management of stock, wastage & comps. Having the greatest impact by always demonstrating the right behaviours in the right situation. Planning and setting priorities and direction for the site. Dealing with the day-to-day HR issues, including disciplinaries and grievances.

Skills and experience needed 

Must have a minimum of 2 years of successfully managing your own site as a General Manager. Have come from a high-volume, high quality guest facing leadership role. Strong business and financial acumen, with experience of owning and delivering your own P&L in a restaurant environment. Passionate about providing exceptional customer service. Great effective communication skills. Have an enthusiasm for high quality fresh food.

Check us out

Want to know what it's like to work here?

Check out our 'Life at Steins' media channels. 

Instagram : @lifeatsteins_
TikTok:   

Grow your career with us 

We're not just passionate about food, we're passionate about developing our people too. We’ll help you reach your potential with:

Food and wine tastings, supplier visits and more to develop your knowledge  Support, guidance and training from your manager  Opportunities to work in different parts of our business Encouragement to apply for a promotion when the time is right 

Perks

We want to impress you, as much as you’ll impress our guests, so we offer a range of perks for all our staff

Significant tips.  On top of your wage you’ll earn tips and you’ll even get tips when you’re on holiday
Staff discounts.  You’ll get 50% off in our restaurants, 20% in our shops and online and discounted hotel stays and cookery courses. You can also order wine at cost price. Free meal for two.  After each full year with us, you’ll get a complimentary 3 course meal for two people in one of our restaurants. Social events.  You’ll get the chance to meet Rick and the family at fun social events and parties. Wellbeing support.  You’re able to access all of Hospitality Action’s Employee Assistance Programme services for free at any time, such as a 24-hour phone line and help sheets. Recommend a friend bonus . If you successfully recommend us a new employee, you’ll receive a bonus from us as a thank you. Pension scheme.  To help save for your future, you’ll be automatically enrolled in our pension scheme after your first 3 months. Staff surprises.  We like to make you smile, so there'll be little treats from us throughout the year. Holiday.  You'll get 28 days paid holiday every year which increases after 2 years Volunteering day.  After each full year with us, you’ll get 1 paid day to volunteer for a charity that’s important to you.

Our Story

Rick and Jill Stein started our family run business back in 1975, and today we employ over 600 happy staff across restaurants, hotel rooms, cookery school and retail. Rick and Jill are still heavily involved in the business, as are their three sons Ed, Jack and Charlie, and they want this to be the best place you’ve ever worked. 

Our Values

We are proud to be a values-led company which you will learn more about upon joining us, the values that we live and breathe here at Stein's are:

Hospitality is from our hearts. Enjoy learning & improving. Right thing, right way. Bring out the best in each other. Show great team spirit.

Good to know

We can provide support with local parking permit Access to discounted taxi rates

Say Hello -  

We'd love to hear from you - to apply email your cv tosalexander[at] or click apply to submit a quick application. 

If you wouldlike any additional support or need any reasonable adjustments at any stage,please let us know.