Customer Service Specialist
4 months ago
A day in the life:
Responding to customer queries primarily via live chat, and through emails and calls when required Investigating customer queries Administering orders, including order placement and amendments Updating customers' accounts Demonstrating a willingness to provide an excellent customer journey Providing support to the wider business Identifying and escalating any issues Ensuring compliance with industry standards.
About you:
A strong and empathetic communicator, offering customers a seamless service Organised, with the ability to manage various online chats Proficient in Microsoft Office/Teams A team player Polite and professional Possesses good interpersonal skills with the confidence to approach others at all levels within the business Positive, can-do attitude and willing to support the business where required. Shifts: You will work 5 days per week, totalling hours. Monday - Thursday: Early shift: 8 am to 4:30 pmLate shift: 9:30 am to 6 pm Friday: Early shift: 8 am to 2 pmMid shift: 10 am to 4 pmLate shift: 12 pm to 6 pmPlease note that you will be required to work one in four weekends from 8 am to 4:30 pm.If you work on the weekend, you will receive days off during the week. Flexible working? Yes please At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do. Not only that – you'll also have the option of working from abroad for up to 120 days a year* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.-
Customer Service Specialist
2 months ago
Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a Customer Service Specialist to join our retail team in Newcastle under Lyme, United Kingdom. As a Customer Service Specialist, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register...
-
Customer Service Specialist
2 months ago
Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a Customer Service Specialist to join our retail team in Newcastle under Lyme, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock levels.Assist with stock...
-
Customer Service Specialist
3 months ago
Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Newcastle under Lyme, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and...
-
Customer Service Representative
2 months ago
Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Support Specialist to provide excellent service and resolve queries in a timely manner at beBee Professionals in Newcastle under Lyme, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...
-
Customer Service Team Member
4 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom Zopa Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our team at Zopa. As a key member of our customer-facing team, you will be responsible for providing an exceptional customer experience through live chat, emails, and calls.
-
Customer Service Expert
2 days ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeGivEnergy is a globally established leader in the energy storage industry, and we are seeking a highly skilled Renewable Energy Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to customers, product installers, and colleagues via phone, email, and...
-
Customer Service Coordinator
3 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom Modus Personnel Ltd Full timeJob OverviewWe are seeking a highly organized and detail-oriented Order Fulfilment Specialist to join our team at Modus Personnel Ltd.This is a full-time, permanent position based near Keele, offering a fantastic opportunity for career progression.Key Responsibilities:Communicate effectively with customers and colleagues to build strong relationshipsProcess...
-
Service Excellence Specialist
2 months ago
Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Service Excellence Specialist, you will be responsible for delivering exceptional customer service and support. Key responsibilities include:Providing timely and accurate responses to customer inquiries.Resolving customer issues efficiently and effectively.Collaborating with internal teams to ensure seamless customer experiences.Managing customer orders...
-
Customer Assistant
7 months ago
Newcastle-under-Lyme, United Kingdom Lidl Full timeSummary £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. 16 to 30 hour contract As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for...
-
Head of Customer Services
6 months ago
Newcastle-under-Lyme, United Kingdom InCap Electronics UK Full time**About the Role** As the Head of Customer Services, you will be joining an established, pro-active and enthusiastic team to ensure that quality, cost and delivery are continually improved on several key customer accounts. You will help to revolutionise the department and drive forward customer satisfaction. **Main responsibilities**: - Manage a team of...
-
Customer Service Representative
2 months ago
Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Newcastle under Lyme is seeking enthusiastic individuals to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate...
-
Newcastle under Lyme, Staffordshire, United Kingdom Sls Recruitment Full timeBecome a Sales and Customer Service Professional with our Client in StokeOur client, a leading sales and marketing company based in Stoke, is seeking enthusiastic and ambitious individuals to join their team as self-employed representatives. This is an excellent opportunity to develop your sales and customer service skills and build a successful career.As a...
-
Customer Service Representative
2 months ago
Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues efficiently.Providing accurate product information and answering customer queries.Collaborating with internal teams to ensure seamless customer experiences.Managing customer...
-
Customer Service Advisor
6 months ago
Newcastle-under-Lyme, United Kingdom Terrys Textiles Ltd Full timeDO YOU HAVE EXPERIENCE OF BEING IN A CUSTOMER SERVICE TEAM? FEEL UNDERAPRECIATED? LIVE NEAR NEWCASTLE, STAFFORDSHIRE? THEN THIS MAYBE FOR YOU Terry’s are an established 50 year old company. We started selling on-line over 15 years ago and have become a market leader in the online home furnishings market. We are still family owned so every employee is...
-
Customer Service Advisor
1 day ago
Newcastle-under-Lyme, United Kingdom Safer Hand Solutions Full timeSales and Customer Admin Fulltime; Fixed Term Contract Monday- Friday 9-5pm Newcastle-under-Lyme My client, who is an industry leading manufacturer with a fantastic reputation for both it's service and products, as well as an employer, are looking to employ an experienced Sales Administration professional on a 9–12-month fixed term basis.** there is a...
-
Customer Interface Planner
6 months ago
Newcastle-under-Lyme, United Kingdom Leoni Full time**Leoni is a global provider of products and solutions for energy and data management in the automotive sector and other industries. The value chain encompasses wires, optical fibers, standardized cables and special cables through to custom-developed wiring systems and related components as well as services. As an innovation partner and solutions provider,...
-
Customer Service Ambassador
3 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom whitbread Full timeWe're seeking a Customer Service Ambassador to welcome guests at our Newcastle-Under-Lyme Premier Inn. As the friendly face of our hotel, you'll use your passion for customer service to make every guest feel valued and supported.Your role will involve providing exceptional customer experiences, responding to guest queries, and ensuring seamless check-in and...
-
Customer Service Advisor
6 months ago
Newcastle-under-Lyme, United Kingdom Bally's Interactive Full time**Job title**: Customer Service Advisor **Location**: Newcastle under Lyme (Hybrid working available - 2 days from home each week!) **Hours of work**: 37.5 hours per week, between 7am-2am Monday-Sunday **Salary**: £23,949 (plus a 35% hourly uplift for unsociable hours!) **Other benefits**:Annual bonus of up to 10%, 25 days plus bank holiday allowance,...
-
Early Intervention Specialist
4 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom Service Care Solutions Ltd Full timeIn this Early Intervention Specialist role, you will work closely with children, young people, and their families in Newcastle, providing essential support and guidance to promote positive outcomes.Key Responsibilities:Conduct assessments to identify family needs and develop effective support plans.Deliver targeted interventions, including emergency...
-
Sales and Customer Service Representative
2 days ago
Newcastle under Lyme, Staffordshire, United Kingdom SLS Recruitment Full timeSales and Customer Service OpportunityAre you a motivated individual looking to develop your skills within customer-facing environments? Our client, a well-established company based in the centre of Stoke, is currently recruiting for vibrant and enthusiastic sales associates due to their recent expansion and high client demand.The key attributes they are...