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Emergency Department Receptionist

1 month ago

Northampton, United Kingdom Northampton General Hospital Full time

Job summary

We are looking for enthusiastic and motivated individuals with a positive attitude to join and grow within our exciting Emergency Department Reception team at Northampton General Hospital. If you love working with people on a daily basis then this is the job for you

Main duties of the job

You must have relevant years of experience working in an admin and clerical role and experience of dealing with the general public and members of staff.

You must have the minimum or equivalent of GCSE Grade C or above in English and an IT qualification is desirable. A working knowledge of the hospital systems Camis/Symphony would be desirable although training and support will be offered to all successful candidates.

You will possess excellent written & verbal communication skills, the ability to work as a team member and on your own initiative and be able to prioritise your workload without compromising attention to detail.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Respect

Integrity

Courageous

Accountable

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job description

Job responsibilities

You are subject to the requirements of the Data Protection Act and must maintain strict confidentially in respect of patients and staffs records.

This is a 24 hour service working over 7 days covering a variety of shifts nights, long days, weekends, including bank holidays. It is expected the post holder will be aware of this and will work the range of shifts on a rota agreed 6 weeks in advance (as a minimum).

Booking in of patients attending Accident & Emergency onto the hospital computer system.

Liaising with ambulance staff and booking in patients on arrival.

Receive and deal with telephone enquiries as required.

Cancel or change appointments according to clinic rules and procedures.

Reception duties on out-patient clinics, ensuring all computer details are maintained correctly on the Symphony/Camis system and that all relevant details are entered/updated correctly.

Pre-clinic preparation, responsible for checking that necessary paperwork is available for designated clinics.

Ordering and booking in of hospital notes as required by the Department.

Notifying Overseas Department of any visitors attending the Emergency Department and taking relevant information.

Scanning Emergency Department attendance notes onto the Symphony system.

Admitting patients transferred to other areas of the hospital onto Camis.

Weekly filing in Medical Records of ED Specialist notes.

Admitting and discharging patients on Camis for the Emergency observation area.

Photocopying as required and all other routine office duties.

Deal with all enquiries from members of the public.

Liaise with all levels of staff.

Be aware of the Data Protection Act, Fire, Health & Safety and that all Trust Policies are adhered to.

Attend mandatory courses.

Any other duties which may be required.

To provide cross cover for Urgent Care.

Liaise with all multidisciplinary levels across all directorates. Have the ability to interpret and convey information accurately and concisely.

To participate in any in-house training and awareness sessions to keep up to date with the transit time target.

Person Specification

Education, Training & Qualifications

Essential

Good general education standards, including GCSE or equivalent in English and Mathematics

Desirable

Knowledge of Camis system/symphony

Knowledge & Experience

Essential

Experience of administrative processes and IT ap applications

Desirable

Experience of working in a NHS hospital/medical environment Experience of data input and administration

Skills & Abilities

Essential

Willing to be flexible around both tasks and working hours Excellent typing skills paying attention to detail Ability to take direction Able to work as part of the team but also individually and working on own initiative Ability to work well with different staff groups Excellent communication skills Prepared to learn and teach new skills to others

Desirable

Show willingness to plan and adapt to change

Key Competencies/ Personal Qualities & Attributes

Essential

Friendly, polite, approachable and courteous Team player Innovative Flexible and reliable Ability to understand and identify sensitive issues and situations Able to work as required to meet the service needs across the 24 hour period/7 day working week including bank holidays

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