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Pharmacy ePMA

2 months ago

SouthendonSea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for an enthusiastic pharmacy assistant to join our Pharmacy IT Team. As a newly merged Trust with three acute hospital sites, Pharmacy rolled out successfully the ePMA System used at Southend to our Basildon site. The successful candidate will be working within the Pharmacy IT Team as crucial first-line support to all staff within the Trust who use the ePMA system along with all other systems that are

With major projects running alongside a 'business as usual' service for this critical system, the Pharmacy IT Team welcome new team members to join this friendly, high-energy and enterprising team of Pharmacy IT specialists.

Working from home will be considered after an initial training period; provided this does not impact the service. The team manager reserves the right to request that staff attend the office during working hours if and when deemed necessary.

Main duties of the job

Typical aspects of the role include:

- Undertaking training on the EPMA system- Answering support calls on a dedicated helpline- Basic support tasks such as password resets, account building and amendments- Triaging queries to the project and permanent teams- Running reports and other administrative tasks- Assisting in project work- Carrying out essential safety checks/tasks on the system- Some cross-site working requirements- Some Pharmacy Dispensary involvement

The roles are for a 9 - 5 Monday to Friday service, however some degree of flexibility can be considered; provided this does not affect the service operating hours.

To find out more about the role, please contact our team leaders:

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress

Job description

Job responsibilities

For full details about this varied and rewarding role, please see attached job description, but some of the responsibilities include

- Undertaking training on the EPMA system- Answering support calls on a dedicated helpline- Basic support tasks such as password resets, account building and amendments- Triaging queries to the project and permanent teams- Running reports and other administrative tasks- Assisting in project work- Carrying out essential safety checks/tasks on the system

- Some cross-site working requirements

- Project Involvement

- Facilitating in safe downtime and upgrades

Person Specification

Essential

Essential

GCSE's or above

Knowledge and Experience

Essential

Communication Skills People skills Basic IT skills Data confidentiality/Information governance Escalation and prioritisation own workload management

Desirable

Problem Solving Initiative Patient centered Admin/ Customer Services /support service experience Pharmacy/Hospital knowledge