Premier Service Host

Found in: Talent UK C2 - 2 weeks ago

Newport, United Kingdom Transport for Wales Full time

Equal Opportunities

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

Who we are 

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities

The Premier Service Host will work independently and as part of a team responsible for the day-to-day delivery of providing an exceptionally high standard of at seat and buffet counter food to passengers.

Provide a waiter/waitress service to the first-class passenger offering professionally and courteously service to passengers that travel on TfW. To ensure that an exceptionally high level of quality customer service and care is given and maintained on a day-to-day basis. Be responsible for offering our customers a wide range of available products by accurately accounting for all stock, reporting any defects and working with the trolley when needed to provide a consistent service offering. Be compliant with Health and Safety policies by wearing the correct Personal Protection Equipment (PPE) and adhere to the COSHH assessments, methods of cleaning and the correct use of all cleaning products at all times to comply with Health and Safety legislation. Be responsible for our customer’s and your personal wellbeing by always following the conductor’s instructions when on board especially in an emergency to minimise risk to health and safety. 

Who we’re looking for

Demonstrable experience of providing high quality face to face customer service. Excellent customer organisational skills. Flexible and available to work the shifts required.

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

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