Homestay Visitor

We are seeking a friendly and customer service oriented person with drive and enthusiasm to continue to improve accommodation standards and increase customer satisfaction.

Reporting to the Accommodation Manager, you will work together with the homestay team to ensure that homestay visits are carried out in accordance with EF policies and accreditation criteria. Visiting our host families is something we love doing and gives us a chance to build and maintain relationships with the wonderful people hosting our summer students.

The right applicant will be able to manage their own schedule, will be able to work proactively with confidence in ensuring our high standards of homestay accommodation are met, and have a personable and likeable demeanour in order to help build strong relationships with host families.

The role is part-time with the option to extend to full-time after a successful probationary period.

Full training and onboarding will be provided as part of a structured induction schedule.

**Please note that for this role a full UK driving licence is a must and having your own vehicle (car or motorcycle) is desired but not essential. Mileage will be compensated if necessary.**

**About the role**
- Visiting a wide-range of host families at their family home across the island
- Ensuring EF quality standards are met
- Ensuring safeguarding requirements are met
- Ensuring all paperwork is complete and resources are explained
- Working with our system to input host information and data
- Contributing to the growth of our Host Family Community
- Building a strong rapport with hosts

**Role requirements**
- Good knowledge of the EF product to be able to answer questions and explain in detail what is required of the host (covered in training)
- Outstanding communication and interpersonal skills
- Highly developed customer service focus and positive attitude
- Appreciation of international culture
- Strong sense of ownership
- Thrives in a target-driven environment
- EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment._

**Job Types**: Part-time, Fixed term contract
Part-time hours: 24 per week

**Salary**: £456.00 per week

Licence/Certification:

- Driving Licence (required)

Work Location: On the road