Customer Service Advisor
7 days ago
Customer Service Advisor
Durham
Ref: VA2199
#OFE
Benefits
Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much moreSteer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression
Are you passionate about providing first class customer service? We have an exciting opportunity to join the front of house team at our Durham site.
Steer Automotive Group is a trusted provider of automotive repair services, dedicated to delivering exceptional quality and customer satisfaction. With a team of experienced professionals, and a commitment to excellence, integrity, and innovation, we strive to exceed our customer and client expectations at every turn. As a leader in the industry, we are seeking a friendly and professional Customer Service Advisor to join our team and contribute to our continued success.
About the Role
As a Customer Service Advisor with Steer, you will be responsible for operating front of house, this includes direct customer contact, offering the highest level of customer service face to face, over the phone and by email. You will be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands with us.
Serving as the first point of contact for our valued customers, you will be responsible for greeting clients, answering phones, scheduling appointments, and providing exceptional customer service.
Responsibilities:
Managing our customer experience journey, including complaints and resolutions. Greeting customers in a friendly and professional manner. Answering incoming phone calls and directing them to the appropriate department or individual. Updating customers regularly with the progress of repairs. Assisting customers with inquiries, concerns, and feedback. Maintaining a clean and organised reception area. Completing administrative tasks, such as filing paperwork and updating records. Delivering a fast and efficient service to insurers and customers. Ensuring computer systems and portals are updated.
About You
You will have previous experience working in a customer service focused role, with the ability to multitask and adapt to changing priorities. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering an outstanding customer experience.
You will have:
Excellent customer service skills, with the ability to communicate effectively and professionally in person, over the phone and via email. Good organisational skills. Experience in administration and computer systems, such as MS Office. Be a team player, as well as able to work individually to achieve targets. A good understanding of the local area for transport logistics.
If you have a passion for providing excellent customer service and want to get ahead in a growing and successful accident repair business, apply today
-
Customer Service Advisor
1 week ago
Durham, United Kingdom greenbean Full timeWe are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...
-
Customer Service Advisor
1 week ago
Durham, United Kingdom Greenbean Full timeWe are looking for Customer Service Advisors to join the team in Durhamon a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks worked, with...
-
Customer Service Advisor
1 week ago
Durham, United Kingdom Greenbean Full timeWe are looking for Customer Service Advisors to join the team in Durhamon a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks worked, with...
-
Customer Service Advisor
1 week ago
Durham, United Kingdom Greenbean Full timeWe are looking for Customer Service Advisors to joinour call centreteam in Durhamon a long term, temporary ongoing basis.Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks worked,...
-
Customer Service Advisor
3 months ago
Durham, United Kingdom Student Roost Full time**Customer Service Advisor Required!** Hours: 35 hours per week, 5 shifts per week over 7 between the hours of 08:00 - 20:00. **Salary**: £20,111 per annum (£11.05 per hour) **Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?** Here at Student...
-
Customer Service Advisor
3 months ago
Durham, United Kingdom OBX Recruitment Full timeWe are partnering with a Durham based employer as they seek to add Customer Service Advisors to their team. Full training will be provided; however, a good strong customer service background is extremely beneficial to this role. Hours - Full Time, Call Centre is open Monday - Saturday 8am-8pm Starting hourly rate of £11.04, which will rise to £11.71...
-
Customer Service Advisor
3 months ago
Durham, United Kingdom Morgan King Full timeYou will be responsible for managing the key customers as determined by the Company at any time. As a Customer Service Advisor you will deal with quoting requests and issues in line with company KPI’s and to meet the customer’s needs. To receive, process and respond to customers daily queries and requirements in a professional and timely manner. This...
-
Customer Service Advisor
3 months ago
Durham, United Kingdom Morgan King Full timeYou will be responsible for managing the key customers as determined by the Company at any time. As a Customer Service Advisor you will deal with quoting requests and issues in line with company KPI’s and to meet the customer’s needs. To receive, process and respond to customers daily queries and requirements in a professional and timely manner. This...
-
Customer Services Advisor
3 months ago
Durham, United Kingdom NFU Mutual Agency Full time**The Role**: **Customer Services Advisor** **Circa £17,000-£20,000 Salary (dependant on experience)** **Full Time position,** **Permanent Contract** **Location: NFU Mutual Durham Agency (Meadowfield Industrial Estate)** **35 hours per week 9am-5pm Monday to Friday** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services,...
-
Customer Service Advisor
1 month ago
Durham, United Kingdom Manpower UK Ltd Full timeJoin our Customer Service Team! £11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour. The role is full-time (37 hour per week). This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SLWe are looking for a positive, flexible, and customer-focused individual to...
-
Service Advisor
3 months ago
Durham, United Kingdom The Staffing Experts Full timeOur client are currently looking for an experienced Service Advisor to join their very busy Aftersales team. The group is continuing to expand, and they now recognise the need to increase their team in order to meet demand and maintain an excellent customer service level. As such they require a highly self-motivated individual, who is able to use their own...
-
Customer Service Advisor
3 months ago
Durham, United Kingdom SG Petch Ltd Full timeWe are currently recruiting for an Experienced Customer Service Advisor for our branch in Durham. *Note - A minimum of 2 years experience in the Motortrade is essential for this role. **Hours** Full time, Monday - Friday 8:00 am - 5.30 pm and Saturday 8.30 am - 12.30 pm on a rotational basis. OTE £36,000 per annum **About the role** Our Service...
-
Customer Service Advisor
4 weeks ago
Durham, United Kingdom Manpower UK Ltd Full timeJoin our Customer Service Team!£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.The role is full-time (37 hour per week).This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SLWe are looking for a positive, flexible, and customer-focused individual to join...
-
Inbound Customer Service Advisor
3 months ago
Durham, United Kingdom greenbean RPO Full timeAre you a customer-oriented individual with a knack for problem-solving? Are you seeking a temporary opportunity to gain valuable experience in the financial services industry? We are currently looking for a Customer Service Advisor to join our team. This is an excellent chance to work in a fast-paced environment, assisting our valued customers with their...
-
Inbound Customer Service Advisor
3 months ago
Durham, United Kingdom greenbean RPO Full timeAre you a customer-oriented individual with a knack for problem-solving? Are you seeking a temporary opportunity to gain valuable experience in the financial services industry? We are currently looking for a Customer Service Advisor to join our team. This is an excellent chance to work in a fast-paced environment, assisting our valued customers with their...
-
Customer Service Advisor
1 month ago
Durham, Durham, United Kingdom Manpower Uk Ltd Full timeJoin our Customer Service Team 11.44 per hour and after 12 weeks hourly rate will rise to 12.30 per hour.The role is full-time (37 hour per week).This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SLWe are looking for a positive, flexible, and customer-focused individual to join our...
-
Customer Service Advisor
1 month ago
Durham, United Kingdom Manpower UK Full timeJoin our Customer Service Team!£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.The role is full-time (37 hour per week).This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SLWe are looking for a positive, flexible, and customer-focused individual to join...
-
Customer Service Advisor
1 month ago
Durham, United Kingdom Manpower Uk Ltd Full timeJoin our Customer Service Team! 11.44 per hour and after 12 weeks hourly rate will rise to 12.30 per hour.The role is full-time (37 hour per week).This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SLWe are looking for a positive, flexible, and customer-focused individual to join our...
-
Customer Service Advisor
3 months ago
Durham, United Kingdom Workwear Express Full timeIf you are a committed, passionate team player brimming with energy and always prioritising customers, we'd love to hear from you. The working hours are between 8am - 6pm from Monday to Friday, with occasional Saturdays. Day-to-day tasks: - Ensure all contacts are answered within the agreed timeframe, and explore opportunities for upselling, cross-selling,...
-
Service Advisor
3 months ago
Durham, United Kingdom Stoneacre Full time**About the role** We are excited to be recruiting for an Aftersales Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. Covering both parts and service, this is a fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for...
