Customer Service Advisor

6 months ago

Durham, United Kingdom Workwear Express Full time

If you are a committed, passionate team player brimming with energy and always prioritising customers, we'd love to hear from you. The working hours are between 8am - 6pm from Monday to Friday, with occasional Saturdays.
Day-to-day tasks:

- Ensure all contacts are answered within the agreed timeframe, and explore opportunities for upselling, cross-selling, or suggesting alternatives.
- Take ownership of escalated issues related to delivery or collection, liaising with the customer and delivery partners to ensure quick resolution.
- Maintain comprehensive knowledge of Workwear Express products to provide top-notch assistance for pre-sale inquiries, driving them towards successful sales.
- Be the voice of Workwear Express, consistently providing an engaging, positive, and exceptional customer experience.
- Follow up with customers as necessary to ensure they have an outstanding experience throughout their journey.
- Inform customers about delivery updates, potential delays, or stock shortages.
- Deliver excellent post-sales service by processing return requests promptly and effectively.
- Collaborate closely with the Operations team and follow up on outstanding orders and shipping updates.
- Ensure customer inquiries are addressed promptly and in accordance with our service level agreements.

What we'll love about you:

- You're an expert in customer-facing roles and understand what it takes to deliver exceptional customer service.
- A natural communicator, you possess strong oral and written communication skills and can communicate effectively.
- You're energetic, adaptable, and passionate about presenting solutions.
- A skilled planner, you can stay resilient under tight deadlines and manage multiple tasks comfortably.
- At Workwear Express, things move quickly, so you'll need to be flexible and comfortable with change.
- You're collaborative and prefer working as part of a team rather than in isolation.
- You're proactive, possess a can-do attitude, and are eager to learn and grow.
- Experience in retail and e-commerce is preferable, but not essential.

Job Duties:

- Answer incoming customer inquiries.
- Collect and report customer feedback to ensure that best practices are recognised and maintained.
- Engage with customers in a friendly and professional manner while actively listening to their concerns.
- Provide support and solutions to customers in line with the company's customer service policies.
- Perform other duties as requested. Customer Service Advisor Customer Service Advisor_Customer Service Advisor_

If you are a real team player, who is committed, passionate with boundless energy always thinking 'Customer First' then read on. The hours are between 8am - 6pm Monday - Friday with the odd Saturday.

**Day to day stuff:

- **
- Ensure all contacts are answered within the agreed time and look to upsell, cross-sell and alternatives are offered.
- Ownership of any escalated issues regarding delivery or collection, following up with the customer and delivery partners to ensure a fast resolution.
- Maintain a full understanding of Workwear Express products to ensure top quality assistance for pre-sale enquiries and drive them to a successful sale.
- Represent the brand. As the voice of Workwear Express, you’ll always provide an engaging, positive, vibrant and extraordinary customer experience.
- Follow up with customers when necessary to ensure an outstanding experience is provided during the customer’s journey.
- Keep customers informed of delivery updates, delays or stock shortages.
- Provide excellent aftercare - sales service by processing return request in a timely and effective manner.
- Work closely with the Operations team and follow up on outstanding order and shipping updates.
- Ensure customer enquiries are dealt with promptly and in line with our service level agreements.

What we'll love about you:

- An expert when it comes to working in a customer-facing role you will know what it takes to deliver first-class customer service.
- Natural communicator with strong oral and written communication skills - Able to communicate effectively
- High energy, adaptability, and the ability to present solutions with passion.
- A planner - resilient in the face of tight deadlines and comfortable managing multiple tasks.
- We are faster than a group of huskies’ here at Workwear Express and things happen pretty quickly so you will need to be flexible (not the bendy kind) and okay with change.
- We are a collaborative bunch and would rather work together than in silos so collaborating with others comes naturally to you.
- You’ll be well practised at using your initiative, have a can-do attitude and will be peachy keen to learn and grow.
- Experience in retail and e-commerce is preferable, however not essential.

COVID-19 precaution(s):

- Social distancing guidelines in place

Job Duties:

- Answer incoming customer inquiries
- Collect and report customer feedback to ensure that best practice is

  • Customer Service Advisor

    3 weeks ago

    Durham, United Kingdom CV-Library Full time

    We’re recruiting for Customer Service Advisors to earn up to £12.30 per hour. Customer Service Advisor benefits: * Staff discounts (range of lifestyle goods and services) * Pension contribution * Personal Accident Insurance * Eye care vouchers * Referral Schemes * Save-As-You-Earn-Scheme Training is included to prepare you for...

  • Customer Service Advisor

    20 hours ago

    Durham, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn up to £12.30 per hour.Customer Service Advisor benefits: * Staff discounts (range of lifestyle goods and services) * Pension contribution * Personal Accident Insurance * Eye care vouchers * Referral Schemes * Save-As-You-Earn-SchemeTraining is included to prepare you for this roleCustomer Service...

  • Customer Service Advisor

    3 weeks ago

    Durham, United Kingdom Back 2 Work Full time

    Were recruiting for Customer Service Advisors to earn up to £12.30 per hour. Customer Service Advisor benefits: Staff discounts (range of lifestyle goods and services)Pension contributionPersonal Accident InsuranceEye care vouchersReferral SchemesSave-As-You-Earn-SchemeTraining is included to prepare you for this roleCustomer Service Advisor role: In this...

  • Customer Service Advisor

    1 week ago

    Durham, United Kingdom CV-Library Full time

    We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,795 per annum. Customer Service Advisor benefits: * 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary * Lifestyle Benefits programme – featuring thousands of discounts, special offers...

  • Customer Service Advisor

    20 hours ago

    Durham, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,795 per annum.Customer Service Advisor benefits: * 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary * Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee...

  • Customer Service Advisor

    1 month ago

    Durham, United Kingdom Steer Automotive Group Full time

    Customer Service Advisor Durham Ref: VA2294 #OFE  Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service ​Pension contributions ​Referral bonus scheme ​Enhanced parental leave ​Enhanced sick pay ​Talk to us about flexible working ​VIP...

  • Customer Services Advisor

    2 months ago

    Durham, United Kingdom EG Group Full time

    Job description:Role: Customer Service Advisor – Part TimeLocation: Durham, DH1 2HEContract: Part-Time Hours / 20 hours/ PermanentHourly Rate: £11.75 per hour What will my role look like? We are looking for a Part-Time Customer Service Advisor to join our highly skilled and well-established Cooplands bakery team! This is an office based role working 20...

  • Customer Services Advisor

    2 months ago

    Durham, United Kingdom EG Group Full time

    Job description:Role: Customer Service Advisor – Part TimeLocation: Durham, DH1 2HEContract: Part-Time Hours / 20 hours/ PermanentHourly Rate: £11.75 per hour What will my role look like? We are looking for a Part-Time Customer Service Advisor to join our highly skilled and well-established Cooplands bakery team! This is an office based role working 20...

  • Customer Service Advisor

    1 month ago

    Durham, United Kingdom CV-Library Full time

    Durham Ref: VA2294 #OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * ​Talk to us about flexible working ...

  • Customer Service Advisor

    6 months ago

    Durham, United Kingdom Student Roost Full time

    **Customer Service Advisor Required!** Hours: 35 hours per week, 5 shifts per week over 7 between the hours of 08:00 - 20:00. **Salary**: £20,111 per annum (£11.05 per hour) **Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?** Here at Student...

  • Customer Service Advisor

    6 months ago

    Durham, United Kingdom Morgan King Full time

    You will be responsible for managing the key customers as determined by the Company at any time. As a Customer Service Advisor you will deal with quoting requests and issues in line with company KPI’s and to meet the customer’s needs. To receive, process and respond to customers daily queries and requirements in a professional and timely manner. This...

  • Customer Service Advisor

    6 months ago

    Durham, United Kingdom Morgan King Full time

    You will be responsible for managing the key customers as determined by the Company at any time. As a Customer Service Advisor you will deal with quoting requests and issues in line with company KPI’s and to meet the customer’s needs. To receive, process and respond to customers daily queries and requirements in a professional and timely manner. This...

  • Customer Services Advisor

    6 months ago

    Durham, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Customer Services Advisor** **Circa £17,000-£20,000 Salary (dependant on experience)** **Full Time position,** **Permanent Contract** **Location: NFU Mutual Durham Agency (Meadowfield Industrial Estate)** **35 hours per week 9am-5pm Monday to Friday** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services,...

  • Customer Service Advisor

    2 months ago

    Durham, UK, County Durham, United Kingdom Greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...

  • Service Advisor

    6 months ago

    Durham, United Kingdom The Staffing Experts Full time

    Our client are currently looking for an experienced Service Advisor to join their very busy Aftersales team. The group is continuing to expand, and they now recognise the need to increase their team in order to meet demand and maintain an excellent customer service level. As such they require a highly self-motivated individual, who is able to use their own...

  • Customer Service Advisor

    5 months ago

    Durham, United Kingdom SG Petch Ltd Full time

    We are currently recruiting for an Experienced Customer Service Advisor for our branch in Durham. *Note - A minimum of 2 years experience in the Motortrade is essential for this role. **Hours** Full time, Monday - Friday 8:00 am - 5.30 pm and Saturday 8.30 am - 12.30 pm on a rotational basis. OTE £36,000 per annum **About the role** Our Service...

  • Inbound Customer Service Advisor

    5 months ago

    Durham, United Kingdom greenbean RPO Full time

    Are you a customer-oriented individual with a knack for problem-solving? Are you seeking a temporary opportunity to gain valuable experience in the financial services industry? We are currently looking for a Customer Service Advisor to join our team. This is an excellent chance to work in a fast-paced environment, assisting our valued customers with their...

  • Customer Service Advisor

    2 months ago

    Durham, United Kingdom Manpower UK Full time

    Join our Customer Service Team!£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.The role is full-time (37 hour per week).This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SLWe are looking for a positive, flexible, and customer-focused individual to join...

  • Service Advisor

    6 months ago

    Durham, United Kingdom Stoneacre Full time

    **About the role** We are excited to be recruiting for an Aftersales Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. Covering both parts and service, this is a fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for...

  • Customer Support Advisor

    2 weeks ago

    Durham, United Kingdom CV-Library Full time

    At Gillespie Recruitment we pride ourselves in helping you find the perfect role. Our client is an established and fast-growing consultancy who are looking to recruit a Customer Support Advisor to join their organisation. Benefits As well as offering a competitive salary, in return for your hard work and dedication, you will be rewarded with a range of...