Desktop Support

1 month ago

Par, United Kingdom ALOIS LLC Full time

Job Details:

Job Title: Desktop Support

Duration: 6 Months (Possibility ofExtension)

Location: DeerPark NY

Description:

  • ONSITE DESKSIDE TECHNICIAN
  • (1.) Toprovide support for on call escalations and doing root causeanalysis of given issue
  • (2.) To independentlyresolve tickets within agreed SLA of ticket volume and time
  • (3.) To adhere to quality standardsregulatory requirements and company policies
  • (4.) Work on value adding activities such Knowledge baseupdate and management Training freshers coaching analysts
  • (5.) To ensure positive customer experienceand CSAT through First Call Resolution and minimum rejectedresolutions or Reopen Cases

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