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Network Management Engineer

2 months ago

Doncaster, United Kingdom Network Rail Full time

Brief Description

As Network Rail invests in new technology, the ability to carry out tasks remotely without having to go trackside is increasing. Being part of the Network Management Engineer team you will be based in Doncaster, working five days per week, Monday to Friday, for a total of 35 hours. 

The role involves proactively monitoring various alarm systems and also responding to incident tickets raised, for issues that can affect our corporate or operational rail voice services nationally.

Some of your activities will include:

•Monitoring and reacting to key business and operational infrastructure alarms

•Diagnosing and assessing impact before working with various resolver teams

•Providing remote support for field engineers

•Configuring various telephony platforms

•Ensuring configuration is documented and knowledge is shared with engineering/support teams

You will receive technical and professional training which will help you develop in this role, whilst also providing further opportunities for those wanting to progress within Network Rail in the future.

About the role (External)

I joined Network Rail back in January 2007 within the IT Helpdesk as a Helpdesk Operator. By October 2010 I gained a promotion as a Technical Service Analyst within the IT Helpdesk. Towards the end of 2017 I was ready to move into a position where I was more involved in the Railway itself. That was when I decided to take the chance and apply for the role of Network Management Engineer in Telecoms (FTN). I had many years’ experience in IT so it was to be a complete change in career. I was successful in my application and that is where I would see the impact of the Telecoms Network on the smooth running of both passenger and freight trains and the effects it has on ‘Putting Passengers First’. Network Rail holds a huge telecoms network that carries everything from Signal Post Telephones to Solid State Interlocking. We manage and maintain over 21000 devices and 50000 services using various Management Platforms. You will get to speak to field technicians all over the country and build some fantastic relationships. Reacting to events, diagnosing faults and getting them fixed still gets me excited. It has exposed me to lots of different areas within the railway including the GSM-R and IP Networks and how they all interlink with the Fixed Telecom Network (FTN) and it is truly fascinating. I have now secured a role as an Optimisation Engineer and the knowledge and experience I have gained as a NME will be a great asset to my new role. I am very much looking forward to this new challenge and the opportunities that it will bring. – Becci Thursfield-Smith

What essential skills and experiences are required?

Experience in telecom network management. Working knowledge & understanding of Voice networks, Station Information and Security Systems and PDH. Practical experience of fault finding and fault resolution. Practical experience of managing planned maintenance & network interruptions. Telecoms qualifications through to degree or relevant experience.