Incident Commander

2 months ago

Leeds, United Kingdom DAZN Full time
THE ROLE: We are seeking an experienced Incident Commander to join the Global Live Operations team. We are seeking a highly skilled and technology-focused leader to drive the evolution of the DAZN Critical Incidents Technical Response Group handling all incident types. You will be responsible for Incident Management and will be the key decision-maker and authority to direct the Problem resolution path for fastest restoration to any service. You are responsible for managing the restoration of an impacted service affected by real or potential interruptions which may have an impact upon the quality or availability of that service. When a major or critical incident occurs, the right technical resources will be activated, you lead major Incident calls, determine the client impact, agree on resolution actions with everybody involved, manage the communication channel for focus on return-to-service. This will include managing technical sub-channels with tech development leads who will take point for sub-channels and isolate issues contributing to return-to-service. Your responsible for business communication leaving the engineering teams focused on the return to service. This is a fast-paced high-tech environment and will require extended hours and after-hours follow up given the nature of the changes occurring 7x24, x365, the role is shift based. You will also have a hand to play in the technical delivery & transformation of complex projects & new features, transitioning them into PROD & operationalising new deliverables. Scoping monitoring requirements, creation of runbooks and highlighting delivery are live globally and are determined in our continued efforts to remain a leader in the streaming community. Are you ready to have your work impact millions daily and change the OTT landscape? Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.

As our new Incident Commander, you’ll have the opportunity to:

Technically leads all aspects of critical incidents (S1-S3) - determine SMEs needed, identify problem and release/de-escalate after diagnosis meeting SLA’s  Focused on fastest service restoration/recovery – bridge, teams communication channels, sync-points for sub-tech teams leading investigations (including 3rd party vendors and DAZN engineering teams). You are responsible for the quality and integrity of Major Incident Management process - interface with Service Delivery Managers, Support teams, and DAZN Development/Engineering teams. Provide recommendations on troubleshooting and other technology improvements to quickly resolve incidents, ensuring infrastructure and application stability Partners with other Support, Dev and Engineering teams to resolve difficult or unique system issues that team members are not equipped to handle. Provides Technical support to team members to facilitate resolution or escalation of technical issue Identify failure points driving availability and accelerating mean-time-to-repair including architectures, design, process improvements, software disciplines, test, etc… Interact frequently with various stakeholders across the organization to prioritize backlog for availability as required. Transition new features & projects into PROD, operationalising & highlighting & scope monitoring capabilities Create transitional support runbooks & be responsible for pre & post delivery management.

You'll have:

Experience of Managing of Major Incidents, providing leadership to resolution and clear communications throughout  Working knowledge of ITIL incident, problem, and change management components The ability to co-ordinate technical, incident and supplier side teams to ensure that all incidents are accurately prioritised and effectively managed Experience to identify early indications of major incidents not progressing well and get things back on track  Ability to determine precise customer impacts on our incidents through analysis of CS, social, error codes, and playback failures  Knowledge of KPIs that indicate performance and customer experience (eg re-buffering, video playback failures, video-start failures, capacity monitoring)  Operations experience in a 24x7, x365 support model Knowledge of ticketing system – Service Now or JIRA  Working knowledge of cloud related architecture & systems. ECS, scalability, lambda & cloud related DB’ tooling experience, New Relic, Coralogix, Conviva experience in fast-paced environments Operationalising complex process’ & workflows At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:    AMBITIOUS – people who want to make a big impact and drive DAZN forward. INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business. People who come up with better, simpler ways of doing things.   PASSIONATE – people who are proud of our product, our content and our business – and love to shout about it. People who love what they do and show commitment every day.   BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results. SUPPORTIVE – people who know that we achieve more as a team than as individuals. People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers. People who consider others before making decisions.  At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.We look forward to hearing from you.

  • Incident Commander Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom DAZN Full time

    Incident Commander OpportunityWe are seeking an experienced Incident Commander to join the Global Live Operations team at DAZN. As a key member of our team, you will be responsible for driving the evolution of our Critical Incidents Technical Response Group, handling all incident types. Your role will involve managing the restoration of impacted services...

  • Incident Response Manager

    4 weeks ago

    Leeds, Leeds, United Kingdom DAZN Full time

    Role OverviewWe are seeking an experienced Incident Commander to join the Global Live Operations team at DAZN. This is a challenging opportunity for a highly skilled and technology-focused leader to drive the evolution of the DAZN Critical Incidents Technical Response Group.Key ResponsibilitiesLead critical incidents, determining SMEs needed, identifying...

  • Specialist Capabilities: Emergency Planning Officer

    6 months ago

    Leeds, United Kingdom British Transport Police Full time

    BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing. As...

  • Business Systems Analyst

    1 month ago

    Leeds, Leeds, United Kingdom ENGINEERINGUK Full time

    The Business Analyst - Data / Smart Meter Triage is a critical technical role with significant internal and external stakeholders and responsibilities.This is an excellent opportunity for anybody who would like to expand their knowledge in big data analytics, networking protocols, and embedded devices and broaden their insight of the M2M/IoT and Smart Energy...

  • Leeds Bradford Airport Safety Inspector

    5 days ago

    Leeds, Leeds, United Kingdom Leeds Bradford Airport Limited Full time

    As a Part-Time Aviation Security Officer at Leeds Bradford Airport Limited, you'll play a vital role in maintaining the safety and security of our passengers and staff.We're committed to delivering exceptional customer service and creating a welcoming environment for all visitors.Key Requirements:Carry out thorough searches of baggage and airport...

  • Aviation Security Professional

    5 days ago

    Leeds, Leeds, United Kingdom Leeds Bradford Airport Limited Full time

    Located in the heart of Yorkshire, Leeds Bradford Airport is one of the fastest-growing regional airports in the UK. Our airport welcomes up to 4 million passengers every year and we're committed to employing high-quality staff who are ambitious to succeed.We understand that our employees are our most important asset when it comes to providing exceptional...

  • Data Analyst

    1 month ago

    Leeds, Leeds, United Kingdom Virgin Media O2 Full time

    Job Family: Digital & TechnologyJob Type: Full TimeJob Summary:We are seeking a skilled Data Analyst to join our team in a critical technical role with significant internal and external stakeholders and responsibilities. As a Data Analyst - Smart Meter Triage, you will triage incidents on devices, the Smart metering process, and network-related requests from...

  • Health and Safety Consultant

    6 months ago

    Leeds, United Kingdom Worksafe Consultancy Services Ltd Full time

    A Health and safety consultant is required to join a small team who provide consultancy and training services to a wide range of clients in the Yorkshire area. Duties include carrying out site inspections and audits, writing risk assessments, policies, procedures, inductions etc Also delivering a variety of training courses ranging from the delivery of tool...

  • Application Support Engineer

    5 days ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support role for a SaaS or digital product company, along with strong experience web app and infrastructure technologies?If so, please read on and apply.About AppCheck:AppCheck develops information security...

  • Application Support Engineer

    2 months ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support for a SaaS or digital product company, along with broad knowledge across web app and infrastructure technologies? If so, we’d love to hear from you? About AppCheck: AppCheck develops...

  • Application Support Engineer

    2 months ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support for a SaaS or digital product company, along with broad knowledge across web app and infrastructure technologies?If so, we’d love to hear from you?About AppCheck:AppCheck develops information...

  • Application Support Engineer

    2 months ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support for a SaaS or digital product company, along with broad knowledge across web app and infrastructure technologies?If so, we’d love to hear from you?About AppCheck:AppCheck develops information...

  • Application Support Engineer

    2 months ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support for a SaaS or digital product company, along with broad knowledge across web app and infrastructure technologies? If so, we’d love to hear from you? About AppCheck: AppCheck develops...

  • Application Support Engineer

    2 months ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support for a SaaS or digital product company, along with broad knowledge across web app and infrastructure technologies?If so, we’d love to hear from you?About AppCheck:AppCheck develops information...

  • Application Support Engineer

    4 days ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Job Description Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support role for a SaaS or digital product company, along with strong experience web app and infrastructure technologies? If so, please read on and apply. About AppCheck: AppCheck...

  • Application Support Engineer

    5 days ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support role for a SaaS or digital product company, along with strong experience web app and infrastructure technologies?If so, please read on and apply.About AppCheck:AppCheck develops information security...

  • Application Support Engineer

    2 days ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support role for a SaaS or digital product company, along with strong experience web app and infrastructure technologies?If so, please read on and apply.About AppCheck:AppCheck develops information security...

  • Application Support Engineer

    5 days ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support role for a SaaS or digital product company, along with strong experience web app and infrastructure technologies?If so, please read on and apply.About AppCheck:AppCheck develops information security...

  • 1st Line Support

    5 months ago

    Leeds, United Kingdom Qoria Full time

    **Want to deliver tech with purpose, with people who care?** **Join us in our mission to create solutions that help keep children safe online.** **Who we are?** Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand...

  • Senior Risk Manager

    3 weeks ago

    Leeds, Leeds, United Kingdom The Openwork Partnership Full time

    The OpportunityWe are seeking a highly skilled and experienced Senior Risk Manager to join our Risk & Compliance team at The Openwork Partnership. As a key member of our team, you will be responsible for supporting our Risk & Compliance Director in developing and maintaining our risk framework, ensuring that we make strong risk-based decisions and provide...