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Housing Customer Services and Business SupportOfficer

4 months ago

Somerset, United Kingdom CRA GROUP LIMITED Full time

3months contract with a localauthority

JobSummary:

Responsible forproviding first point of contact advice for the Housing Managementenquiries including face to face telephony emails social media anddigital customer interactions. Signpostingand providing advice and support for Housing tenancy andincomerelated housingservices.

Provide aBusiness Support service within Housing complying with specialist /statutory frameworks. Provides professional advice guidance andappropriate support to clients managers andprofessionals.

KeyDuties/Accountabilities:

Toundertake an initial review of needs presented by the customer andto decide on appropriate next steps for the individual(s). Seekingassistance/advice from Senior Colleagues whenappropriate.

Analyse thecustomer situation or requests identifying their needs and offeringthe appropriate support or solution guidance or advice andsignposting.

Demonstratingunconditional empathy and patience to support each customersituation expressing effective and appropriate emotional presenceresilience and emotional intelligence where situations arechallenging.

EssentialExperienceRequired:

Experience ofworking in operational services and delivering customerled servicesto multichannelcustomers.

Experience ofworking to tight deadlines prioritising own workload and theability to work flexibly andeffectively.

EssentialQualificationsRequired:

Theappropriate education / qualification for this post is a minimumNVQ 3 standard / 5 GCSEs including Maths and English at C/4 orabove combined with demonstrable standards of numeracy andliteracy.

Additionalinformation tonote:

37hours perweek

Evidence ofcontinued professionaldevelopment.

Vocationalqualification related to customerservices.

Theclosing date for this position is7/6/2024





Experience of working in operational services and deliveringcustomer-led services to multi-channel customers. Experience ofworking to tight deadlines, prioritising own workload and theability to work flexibly and effectively.