Service Manager UK

2 months ago

Warwick, United Kingdom EOS GmbH Full time

We are seeking a dynamic and experienced Service Manager to join our team in the United Kingdom. As a Service Manager, you will play a crucial role in ensuring the smooth and efficient delivery of high-quality services to our clients. You will be responsible for overseeing the service team, managing client relationships, and implementing strategies to enhance overall service delivery.

WHAT YOU’LL BE DOING:

Your team is the first point of contact for all service-related matters from/towards our customers. At the top of your team, you manage all the service requirements of our customers. Additionally, it is your responsibility to define and implement individualized service solutions for our customers.

You are the main interface to the customer when it comes to escalated service cases and you are the main contact to the central/headquarter service organization. You drive continuous improvement activities when it comes to the relevant Service processes in cooperation with the headquarter, internal and external SLAs and KPIs.

In order to continuously improve our service products, you make sure that our customers' feedback and requests are heard and processed in the organization.

You are also responsible for resource and budget planning as well as aligning and implementing the global service strategy in your particular area of responsibility.

You will be the people lead for a multinational team which you maintain, grow, and develop to a state of excellence.

You provide your input and expertise in overarching projects and make sure that novelties and changes are being implemented accordingly in the areas of your responsibility, e.g. the new “Service Operating Model” or the development of new digital service products.

In addition, you will ensure that all occupational safety measures are observed and implemented, and that your employees are instructed accordingly.

WHAT WE ARE LOOKING FOR:

Degree in Engineering or Economics or equivalent combination of education and experience

Strong and experienced people leader with extraordinary interpersonal skills and experience in a similar service manager role

Experience in the production/manufacturing industry, preferably Additive Manufacturing

Demonstrated ability to build and maintain client relationships

Analytical mindset with a focus on continuous improvement

Experienced in managing conflicting priorities in a fast-moving environment.

Fluent English skills , plus willingness to travel (approx. 30%)

If you are a proactive and results-oriented individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of our service operations in the United Kingdom.

WHO WE ARE:

1,350 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to responsible manufacturing. We do this with our technology, industrial 3D printing, that has been successful in the market for over 30 years. We believe that by doing what we do, we can help create a better world for all.

A diverse, equitable and inclusive team is needed to bring progress and positive change. At EOS, we want people of all genders, backgrounds and with different abilities to feel like they belong and to bring their whole self. We work globally networked, we prefer to think outside the box – and we’re looking for people who want to build the future with us. That’s EOS. Be part of our mission

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