Centre Support Manager

2 months ago

Reading, United Kingdom eRecruitSmart Full time

Porsche Retail Group (PRG) have an excellent opportunity for a Centre Support Manager to work for one of the world’s most iconic brands and join Porsche Centre Reading on a Fixed Term Contract for up to 14 months.

This key unique and diverse role of Centre Support Manager will ensure that the Centre adheres to Porsche’s franchise partner and strategy guidelines, by working closely with management and is pivotal to the daily operations of the whole Centre.

The role covers multiple disciplines from Reception, Facilities, Health and Safety and Events Management and the Digital Marketing team to help manage the Centre’s online social media platforms and website.

We’d love to hear from you if you have:

  • Team Management experience of receptionists/hosts
  • A track record of ensuring exceptional customer experience, in a fast-paced customer facing environment
  • Sound understanding of events management processes
  • Knowledge/ understanding of online digital marketing
  • Exceptional organisational, planning, administration, and customer service skills
  • Proven experience within a management role in a franchised automotive dealership or hospitality environment

What could you be doing day to day? 

  • Managing customer relations including the day-to-day operation of the reception team, always ensuring exemplary customer service standards
  • Adhering to the Porsche’s franchise guidelines document relating to Facilities, Mystery shop, Employee Training Records, Marketing, and events, ensuring strict confidentiality is always maintained.
  • Managing customer data and marketing event activities
  • Creating, designing, and implementing content, and managing social media platforms
  • Supporting management in meetings with employees, performance reviews, audits, and business initiatives

So, what makes life at PRG unique?

  • An induction like no other. As part of your welcome, you will enjoy a day at the Porsche Experience Centre, Silverstone, where you drive a selection of Porsches on the track.
  • Porsche for a weekend. Once a year, for a special occasion, you will get a choice of a Porsche, at no additional cost to you.
  • Every staff member is treated as a brand advocate. You will be able to support events, such as the Porsche GB Carrera Cup.

That sounds exciting, but what else?

  • This role is a full-time Fixed Term Contract opportunity located at Porsche Centre Reading, working Monday to Friday 8.00am to 6.00pm.
  • The term is for a period of up to 14 months, starting early 2025 (and no later than 1st February 2025)
  • A basic salary up to £40,000 pro rata depending on experience.
  • Bonus of up to 15% of basic salary, paid quarterly during the year.
  • Ability to participate in the VW Group Employee Car Ownership Scheme.
  • Option of a further VW Group Vehicle at preferential leasing rates.
  • 33 days holiday per year (including Bank Holidays), with extra days for long service.
  • Private Medical Insurance, with the option to add your loved ones.
  • Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products.
  • Life Assurance.
  • Income Protection Insurance.
  • DC Pension Scheme.
  • Employee Assistance Program - support and advice on issues impacting your wellbeing.

And what’s it like to work at Porsche Centre Reading?

  • One of the very First Destination Porsche Centres in the UK, adjoining the home of Porsche in UK
  • A prime location, just off the M4 with a local gym, shops, and petrol station ‘next door’
  • Heavily subsidised restaurant and barista bar
  • Free car parking on site

And finally – who are we?

  • Headquartered in Reading alongside Porsche Cars GB Ltd, we are owned wholly by Porsche Germany. We operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London.
  • Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.
  • You’ll find our culture of trust, integrity, and empowerment filters through every channel of our business.
  • Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.

So, what’s next?

  • Excited? We'd love to hear from you.
  • Apply now with a copy of your CV and if selected, a member of the team will contact you for an informal chat.
  • And don’t forget to visit our ‘socials’, just search ‘Porsche Retail Group’.

How to apply
Please note that eRecruitSmart is advertising the role of Centre Support Manager on behalf of Porsche Retail Group.  Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you

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