Centre Support Manager

2 weeks ago

Reading Berkshire, United Kingdom ErecruitSmart Full time €40,000

Porsche Retail Group (PRG) have an excellent opportunity for a Centre Support Manager to work for one of the world's most iconic brands and join Porsche Centre Reading on a Fixed Term Contract for up to 14 months.
This key unique and diverse role of Centre Support Manager will ensure that the Centre adheres to Porsche's franchise partner and strategy guidelines, by working closely with management and is pivotal to the daily operations of the whole Centre.
The role covers multiple disciplines from Reception, Facilities, Health and Safety and Events Management and the Digital Marketing team to help manage the Centre's online social media platforms and website.
Team Management experience of receptionists/hosts
A track record of ensuring exceptional customer experience, in a fast-paced customer facing environment
Sound understanding of events management processes
Knowledge/ understanding of online digital marketing
Exceptional organisational, planning, administration, and customer service skills
Proven experience within a management role in a franchised automotive dealership or hospitality environment
Managing customer relations including the day-to-day operation of the reception team, always ensuring exemplary customer service standards
Adhering to the Porsche's franchise guidelines document relating to Facilities, Mystery shop, Employee Training Records, Marketing, and events, ensuring strict confidentiality is always maintained.
Managing customer data and marketing event activities
Creating, designing, and implementing content, and managing social media platforms
Supporting management in meetings with employees, performance reviews, audits, and business initiatives
Porsche for a weekend . Every staff member is treated as a brand advocate . You will be able to support events, such as the Porsche GB Carrera Cup.
This role is a full-time Fixed Term Contract opportunity located at Porsche Centre Reading, working Monday to Friday 8.A basic salary up to £40,000 pro rata depending on experience.
~ Bonus of up to 15% of basic salary, paid quarterly during the year.
~ Ability to participate in the VW Group Employee Car Ownership Scheme.
~ 33 days holiday per year (including Bank Holidays), with extra days for long service.
~ Private Medical Insurance, with the option to add your loved ones.
~ Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products.
~ Life Assurance.
~ DC Pension Scheme.
~ Employee Assistance Program - support and advice on issues impacting your wellbeing.

A prime location, just off the M4 with a local gym, shops, and petrol station ‘next door'
Free car parking on site
Headquartered in Reading alongside Porsche Cars GB Ltd, we are owned wholly by Porsche Germany. We operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.
Apply now with a copy of your CV and if selected, a member of the team will contact you for an informal chat.
And don't forget to visit our ‘socials', just search ‘Porsche Retail Group'.
Please note that eRecruitSmart is advertising the role of Centre Support Manager on behalf of Porsche Retail Group.

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