Operations Delivery Lead

4 weeks ago

Edinburgh, United Kingdom Clearwater Analytics Full time

Job Summary:

Operations Delivery Leads play a crucial role in ensuring smooth daily operations within the Client Servicing division, flexing to meet the needs of team members and clients. They are responsible for managing projects across the department that address key business issues; being viewed as problem solvers and technical domain experts by the team.

ODLs have an eye towards continuous improvements, working to identify inefficiencies and helping the department to scale operations. They set the standard for team delivery in daily objectives, challenging current measures to raise the bar on team goals. 

Responsibilities: 

Leads day-to-day delivery from Client Service team to clients by managing and prioritizing team queues/client requests and coordinating resources.

Monitors and analyses operational performance metrics such as efficiency, accuracy, and timeliness, preparing regular reports on operational performance and communicating the results to internal stakeholders and clients.

Identifies and interprets trends and patterns in datasets to address problems at scale.

Consistently supports process automation initiatives to improve efficiency metrics.

Acts as mentor and coach to the wider team by providing ongoing training and development on internal systems, processes, and technical topics.

Works across the department to develop operational priorities, recommending and driving solutions in support of agreed business objectives and goals.

Owns complex client queries and project work on behalf of the department, mobilising departmental resources when required.

Required Skills: 

Strong domain understanding of the Clearwater system including reports & customization, statements, dashboards, report manager, formulas, advanced grouping, and filtering.

Familiar with the core offering of Accounting, Compliance, Risk, and Performance reports.

An understanding of broad areas of specialization; one area of deep domain knowledge (e.g., accounting, cashflows, performance, compliance, AM tools, etc.).

Demonstrated experience of process improvement and mentorship/coaching.

Strong computer skills, including proficiency in Microsoft Office.

Excellent attention to detail and strong documentation skills.

Outstanding verbal and written communication skills.

Strong organizational and interpersonal skills. 

Exceptional problem-solving abilities.

Education and Experience:

Bachelor’s degree or higher in Accounting, Finance or Business-related degree.

2+ years of relevant experience.

  • Operations Delivery Lead

    3 weeks ago

    Edinburgh, United Kingdom McFall Recruitment Limited Full time

    Job Description Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead. If you have a background in Transfers, Trading, or Payments and thrive in a high-speed...

  • Operations Delivery Lead

    3 days ago

    Edinburgh, United Kingdom McFall Recruitment Limited Full time

    Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead and inspire a team of operations...

  • Operations Delivery Lead

    4 weeks ago

    Edinburgh, United Kingdom McFall Recruitment Limited Full time

    Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities:Team Management: Lead and inspire a team of operations...

  • Operations Delivery Lead

    1 week ago

    Edinburgh, United Kingdom McFall Recruitment Limited Full time

    Job DescriptionAre you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities:Team Management: Lead and inspire a team of...

  • Operations Delivery Lead

    4 weeks ago

    Edinburgh, United Kingdom McFall Recruitment Limited Full time

    Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead and inspire a team of...

  • Operations Delivery Lead

    4 weeks ago

    Edinburgh, United Kingdom McFall Recruitment Limited Full time

    Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities:Team Management: Lead and inspire a team of operations...

  • Operations Delivery Lead

    4 weeks ago

    Edinburgh, United Kingdom McFall Recruitment Limited Full time

    Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities:Team Management: Lead and inspire a team of operations...

  • Operations Delivery Lead

    4 weeks ago

    Edinburgh, United Kingdom McFall Recruitment Limited Full time

    Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead and inspire a team of...

  • Operations Delivery Lead

    13 hours ago

    Edinburgh, United Kingdom McFall Recruitment Limited Full time

    Job Description Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead and inspire a...

  • Operations Delivery Lead

    3 weeks ago

    Edinburgh, United Kingdom McFall Recruitment Limited Full time

    Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead and inspire a team of operations...

  • Operations Delivery Lead

    4 weeks ago

    Edinburgh, United Kingdom McFall Recruitment Limited Full time

    Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities:Team Management: Lead and inspire a team of operations...

  • Service Delivery Lead

    4 weeks ago

    Edinburgh, United Kingdom Dignity Funerals Full time

    Job Advert At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care. We are currently looking for a professional and compassionate individual to join our collaborative and committed team as a Service Delivery Lead at Barclays Care Centre, covering Edinburgh. Our...

  • Delivery Train Lead

    6 days ago

    Edinburgh, United Kingdom A.S.A Recruitment Ltd Full time

    ASA is seeking a Delivery Train Lead to assist the Delivery Train Manager with ongoing live delivery in the programme. The role You will be joining an existing team working in a SAFe methodology. Your main responsibilities will be: - Roll out the SAFe principles - Support the ongoing delivery of the programme workstream - Accountable for delivery work...

  • Delivery Team Lead

    4 weeks ago

    Edinburgh, United Kingdom Forrit Technology Limited Full time

    **Who are We..?** Founded in 2014 and based in the beautiful city of Edinburgh, Forrit helps organisations when they need to do more with less; our future-proof CMS provides them with operational efficiency - and cost savings too. We help them reduce third-party software costs and create fast pay-back on their investment. Our customers are based in some of...

  • Warehouse Operative

    4 weeks ago

    Edinburgh, United Kingdom Clearwater People Solutions Full time

    **Warehouse Operative / Delivery Driver**: - Location- Edinburgh- Discipline: - Facilities & Operations- Salary: - £23000.0- Contact name: - Gemma Dewhurst- Job ref: - 5898- Published: - about 5 hours agoOur client is a high-quality business solutions company seeking a Delivery Driver/Warehouse Operative to join their fast-growing company. The Delivery...

  • Delivery Driver/warehouse Operative

    4 weeks ago

    Edinburgh, United Kingdom Clearwater People Solutions Full time

    Our client is a high-quality business solutions company seeking a Delivery Driver/Warehouse Operative to join their fast-growing company. The Delivery Driver/Warehouse Operative will be responsible for picking orders and wrapping equipment for safe delivery and driving the company van for customer deliveries or collections. **Responsibilities for the...

  • Financial Crime Standards Design

    4 weeks ago

    Edinburgh, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Financial Crime Standards Design & Delivery Lead - Working...

  • Customer Service/Field Operative

    3 days ago

    Edinburgh, United Kingdom Randstad Delivery Full time

    Randstad are currently recruiting Field Operatives to work within Edinburgh.Job Description: The position will entail you to travel to multiple areas within Edinburgh visiting the public and encouraging them to complete an online survey which will have been sent to them ahead of time. This survey collects important data for the Office of National Statistics...

  • Executive Director

    4 weeks ago

    Edinburgh, United Kingdom JPMorgan Chase & Co. Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description Are you looking for an opportunity to lead a Global Operations function, managing and developing teams to deliver outstanding business results? We have such an opportunity covering Fraud Operations globally. Job Summary: The role will...

  • Delivery Driver

    4 weeks ago

    Edinburgh, United Kingdom Clearwater People Solutions Ltd Full time

    Our client is a high-quality business solutions company seeking a Delivery Driver/Warehouse Operative to join their fast-growing company. The Delivery Driver/Warehouse Operative will be responsible for picking orders and wrapping equipment for safe deliveryand driving the company van for customer deliveries or collections. **Responsibilities for the...