Operations Delivery Lead

2 weeks ago

Edinburgh, United Kingdom McFall Recruitment Limited Full time
Job Description

Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience.

Key Responsibilities:

  • Team Management: Lead and inspire a team of operations professionals, providing guidance, support, and mentorship to ensure their success and development.
  • Programme Management: Take charge of managing a programme of work, overseeing multiple clients being onboarded in the coming months, and ensuring successful delivery within tight deadlines.
  • Daily Operations: Run daily stand-up meetings, facilitate discussions, and assist the team in resolving operational issues and escalations effectively.
  • Customer Interaction: Collaborate closely with customers, addressing their needs, concerns, and feedback to ensure exceptional service delivery and satisfaction.

Key Requirements:

  • Experience: A background in Payments within the investment operations space, with a solid understanding of industry practices and processes.
  • Leadership Skills: Proven ability to lead and motivate teams in a fast-paced environment, fostering a culture of collaboration, accountability, and continuous improvement.
  • Programme Management: Strong programme management skills, with the ability to oversee multiple projects simultaneously and deliver results on time and within budget.
  • Customer Focus: A passion for delivering outstanding customer service, with excellent communication and interpersonal skills to build and maintain strong client relationships.
  • Analytical Thinking: Strong analytical and problem-solving skills, with the ability to review data, identify trends, and make data-driven decisions to drive operational efficiency and excellence.

I look forward to hearing from you.

Sally

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