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1st Line Support

3 months ago

Coleshill, United Kingdom Certes Full time

Responsibilities

include: Logging service requests and incidents in the Service Desk software Performing password and multi-factor authentication resets Helping staff and students to connect to WiFi networks 1st Line troubleshooting of Windows desktop issues including Office 365 In-person and remote troubleshooting of user issues with client issued devices (laptops and mobile devices) In-person troubleshooting of Teams/Zoom enabled multi-media trolleys Initial investigation of printing issues within the fleet of 8 multi-function printers including paper jams and replenishing toner Generating WiFi guest passes for visitors Escalating issues to other members of the ICT team via the Service Desk software

Essential skills & experience required:

You will possess previous IT experience within a 1st Line Support role/Service Desk.

Proficient with the MS Office suite

Troubleshooting skills and can provide excellent customer service

Able to be onsite in London full time (Mon to Fri) for this role (no remote working).