Billing and Margin Assurance Analyst

4 weeks ago

Salford, United Kingdom TalkTalk Full time

The Team

This role is part of the Commercial Team, which is at the heart of the business, with key stakeholders right across Sales, Marketing, Operations and Finance. We ensure everything we do is profitable, with cost consideration being a key factor.

The Billing and Margin Assurance team is key to ensuring we accurately bill newly acquired customers, whilst diligently reviewing our existing base and processes ensuring billing is accurate and profitable. The Senior BMA Analyst will report into the Billing & Margin Assurance Manager and will work closely with the Billing Analysts providing support and guidance.

The Role

As a Billing and Margin Assurance Analyst it will your job to review invoices, costs, and customer accounts identifying gaps of revenue leakage and optimisation.

You will manage, analyse and monitor workstreams implementing fixes/query anomalies. You will use your knowledge and insight to support with improvements on processes changes into the organisation.

The key responsibilities for this role include:

Work alongside the Senior BMA to help seek out process improvements and gaps where there is leakage and ability to optimise revenues

Analyse and reconcile data across product lines, customer accounts and supplier invoicing to ensure business profitability

Responsible and accountable for taking corrective action where adjustments or queries are required

Help to develop and monitor data quality metrics to ensure revenues/invoices received are consistent with expectations

Seek out knowledge and training in business systems and processes to be able implement corrections and fixes

Confident in managing, organising, and reporting on data sets. Able to provide updates on progress throughout and to be able to summarise results of a project with business benefits

Collaborating with business units on process changes, monitoring leakage/revenue optimization and scheduling reviews with the support of the Senior

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

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