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Service Analyst
3 months ago
About the role
In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single organisation to lead the NHS in England. This new NHS England is designed to create a simpler, smaller, high performing, organisation that leads the NHS more effectively and is a better place to work. Speaking with one voice to the service.
The new NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities. Making the NHS a great place to work, where our people can make a difference and achieve their potential. Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care. Optimising the use of digital technology, research, and innovation Delivering value for money.Technology and Digital innovation has never been so important to the NHS. It is front and centre to the NHS Long Term Plan and the continued commitment to improving health outcomes for patients. The NHS England Transformation Directorate has a mandate to deliver a very broad and complex set of products and services to support the transformation of health and care.
Are you passionate about efficient service delivery and have a knack for problem-solving? Do you thrive in a collaborative environment and enjoy working with a variety of stakeholders?
Live Services are seeking a number of highly motivated Service Analysts to join our dedicated team. In this role, you'll play a vital part in ensuring the smooth operation of IT services across the NHS, utilising your knowledge of service management principles and tools.
The Live Services Sub Directorate is responsible for delivering and running a wide range of national digital and data live services that are used by NHS and Social Care professionals and by citizens. We are responsible for ensuring that our digital and data services are delivered ensuring the highest levels of reliability, security, and usability.
What you’ll do
Leverage your understanding of the ITIL framework you will monitor service performance and identify opportunities for improvement. Analyse incidents and troubleshoot issues, working collaboratively to resolve them effectively. Assist in the investigation of underlying problems and implement preventative measures to ensure service continuity. Contribute to the management of supplier relationships, ensuring efficient communication and performance. Maintain clear and accurate records, communicating service updates and actions to relevant stakeholders. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
About you
You will have the following qualifications and experience:
Possesses experience working in a service management environment. Have a strong understanding of the ITIL framework and its practical application. Have the ability to utilise service management tools to enhance processes. Have a solid foundation in information systems and their operations. Demonstrates excellent communication (written and verbal) with the ability to engage a diverse audience. Thrive in a fast-paced environment, prioritizing workload and managing deadlines effectively. Possesses strong problem-solving skills and a methodical approach to troubleshooting. Desirable - Familiarity with frameworks such as ITIL Foundation V3/V4, VeriSM Foundation, or similar service management frameworks. What's in it for you a role as part of a dynamic team using data and digital technology to transform health and care a range of opportunities to build your experience in an environment where yourwork has a direct and positive impact a real commitment to your personal and professional development with access
to a broad range of learning opportunities
