Service Desk Analyst
1 day ago
We are seeking a skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing high-quality first-line IT support to our customers, resolving technical issues, and escalating complex problems to the relevant teams.
Key Responsibilities- Provide professional and efficient IT support to customers via phone, email, and other communication channels.
- Qualify, investigate, and resolve IT issues and requests in line with agreed Service Levels.
- Escalate complex problems to the relevant teams to ensure prompt restoration of service.
- Work collaboratively with the ServiceNow team to ensure seamless interaction with IT services.
- Identify trends and areas for improvement, and contribute to the development of solutions to enhance the service desk experience.
- Collaborate with team members and stakeholders to foster a culture of knowledge sharing and continuous improvement.
- Strong computer skills and a solid knowledge of MS Office Applications.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Experience in a similar Service Desk Analyst role is desirable.
- 25 days annual leave plus bank holidays.
- Remote working opportunities.
- Pension Scheme.
- Sharesave scheme.
- Employee Assistance Programme.
- Mears Fun Day.
- Staff perks with Mears Rewards.
- Volunteering Leave.
- Family-friendly policy.
Mears is a socially responsible business that prioritizes making a positive difference to people's homes, lives, and communities. We are committed to building a culture of knowledge sharing and continuous improvement, and we are looking for like-minded individuals to join our team.
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