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Medical Receptionist

3 months ago

Tamworth, United Kingdom Heathview Medical Practice Full time

Job summary

Would you like the opportunity work in an ever increasingexpanding modern Doctors surgery?

We are a large multisited GP group based in Tamworth looking for enthusiastic staff to joinan already skilled team.

No experience in a surgery is necessary as full trainingwill be given.

We are looking for someone full time or part time.

Main duties of the job

Booking and cancelling patients.

Completing tasks given from clinical staff

Experience of working in a public reception environment

Experience of talking to the public on the telephone

Experience of Microsoft Office software

Experience of dealing with the public/patients

Advanced numeracy skills

Excellent keyboard and computer skills

Excellent communication skills

Qualities/Attributes

An understanding, acceptance and adherence to the need for strict confidentiality

Ability to use own judgement, resourcefulness and common sense

Ability to work without direct supervision and determine own workload priorities

Ability to work as part of an integrated multi-skilled team

Pleasant and articulate

Able to work under pressure

Able to use own initiative

About us

We have 4 partner GPs,6 numerous PAs and ACPs we are also Training Practice for student Doctors and registrars that work across 3 sites.

We offer 5 week holiday pro rata plus BHs

NHS pension

Job description

Job responsibilities

Medical receptionist with a flexible approach to working environment to provide an efficient service at the point of reception.

Key duties

smooth running of telephone system

2. Booking appointments with Clinicians

3. Ensure patients are received politely and are dealt with efficiently and provided with any information they may require.

4. Respect patient needs to relay information in a confidential manner and respond accordingly.

5. Register new amend where necessary and transfer patients manual and computerised records.

6. Record any requests for home visits, and ensure the clinician is informed.

7. All messages logged and recorded and ensure relevant member of staff is informed in a timely fashion.

8. Dealing with incoming emails in a timely manner.

9. File and retrieve patient records as requested.

10. Any other duties the post may require.

Person Specification

Experience

Essential

Experience of working in a public reception environment Experience of talking to the public on the telephone Experience of Microsoft Office software Experience of dealing with the public/patients Advanced numeracy skills Excellent keyboard and computer skills Excellent communication skills

Desirable

Experience in a GP surgery Experience using emis systems

Qualifications

Essential

Good standard of education Excellent communication and interpersonal skills particularly on the telephone.