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Receptionist

2 months ago

Hoddesdon, United Kingdom The Limes Surgery Hertfordshire Full time
About the Role

The Limes Surgery currently have an exciting opportunity for a receptionist to join their friendly team on a part-time basis, for 25 hours a week. 

The hours are as follows:

Tuesday Wednesday Friday In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include: Greeting and directing all patients. Making appointments and giving out appointment cards, where required. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Dealing with requests for information, managing problems and complaints. Advising patients of practice procedures. Registering new patients. Answering telephone calls promptly.

About the Candidate The surgery welcome applications from organised, adaptable, and friendly individuals, who are keen to help them provide high levels of customer service and have the following attributes: Excellent communication skills, with a clear and polite telephone manner. Ability to work in a polite, confidential and discreet manner, respecting patients at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Confidence to work as part of a team and ability to "think on your feet". Strong IT and administration skills. Previous medical or healthcare receptionist experience is desirable. About Us The Limes Surgery is a long established general medical practice that sits in the market town of Hoddesdon with easy access to the M25. They have an active PPG (patient participation group), who meet regularly to discuss practice issues and patient experience to improve the service. Benefits include on on site and NHS pension.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.