Systemic Anti Cancer Treatment Scheduler
3 weeks ago
Job summary
We are currently seeking support from experienced admin staff or clinical staff who would love to learn new skills in our anti cancer treatment centres and support us in scheduling our patients treatment appointments.
As part of this friendly and supportive team you will be fully supported to learn the skills required, enhance your knowledge in treatment regimes, referral to treatment times and how to navigate and update our electronic prescribing and patient records systems.
This role requires candidates with empathy, resilience, caring and calm qualities, communicating with patients can be very sensitive and emotional secondary to the nature of their illness, the content and complexity of information shared requires candidates to have compassion at all times.
Due to the training required in this role candidates ideally need to be able to commit to concurrent shifts and be committed to attending them.
The role will be based in Amberley unit at Worthing Hospital
If you have the skills required, are compassionate and kind with a willingness to learn and provide the highest standards of care we look forward to hearing from you and welcoming you into our teams.
Main duties of the job
Navigating and co-ordination of all systemic anti-cancer treatments (SACT) administered in the SACT Unit. Co-ordinating information sessions for all SACT regimes including oral regimes when required. Being the primary point of contact for all external and internal services referring into the SACT unit. Be solely responsible for the timely booking and co-ordination of all SACT treatment administered in the SACT unit. Provide the right information, support and non-clinical advice to patients and the MDT. Be the first point of contact for all patents starting SACT, alleviating anxieties, providing support, and giving concise and accurate non-clinical information pertaining to their treatment, escalating to the nursing staff where necessary for clinical information. To collect data on all patient contacts for audit and service development purposes and keep records of all patient supportive communications using the agreed data system (Chemo Care / Aria/ Care flow). Manage the referral emails and answer phone to ensure any actions needed are completed. Support medical schedulers in the unit as required.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in ourOutstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative communitywhere everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them whenthey need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff whichis extensive and designed to support you when you need it - because we know that to look after others we must first look a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the bestthat we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hopethat in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you makeand feel valued for all that you look forward to receiving your application and the start of your journey with UHSussex.
Job description
Job responsibilities
Role Summary
This role is a key member of the Departments booking team, part of a team of administrators all working towards the achievement of key patient access targets for the Division. Work will include:
Navigating and co-ordination of all systemic anti-cancer treatments (SACT) administered in the SACT Unit. Co-ordinating information sessions for all SACT regimes including oral regimes when required. Being the primary point of contact for all external and internal services referring into the SACT unit. Be solely responsible for the timely booking and co-ordination of all SACT treatment administered in the SACT unit. Provide the right information, support and non-clinical advice to patients and the MDT. Coordinate any assessments and investigations required (which can often be at other hospital trusts) to ensure convenience for the patient and prevent any delays to their treatment, increasing the efficiency of the service. Responsible for pursuing and attaining results of investigations necessary for treatment, and presenting these to the SACT nurse-in-charge to take the necessary action. The post holder will develop and maintain knowledge of treatments and time required for anti-cancer treatments and supportive therapies. Be the first point of contact for all patents starting SACT, alleviating anxieties, providing support, and giving concise and accurate non-clinical information pertaining to their treatment, escalating to the nursing staff where necessary for clinical information. Develop and maintain a network of contacts across all care settings within Health and Social Care to enable them to help patients resolve any non-clinical issues they may be facing. This may often require onward referral to other professionals and discussion with the clinical team in relation to clinical issues. They will therefore have excellent communication skills and a sound knowledge of local pathways and support services. To collect data on all patient contacts for audit and service development purposes and keep records of all patient supportive communications using the agreed data system (Chemo Care / Aria/ Care flow). Maintain an updated diary for all SACT bookings including deferrals or cancellations. Be responsible for ensuring all referrals are booked in priority, not date received and escalate any capacity concerns to the nurse in charge. Manage the referral emails and answer phone to ensure any actions needed are completed. Support medical schedulers in the unit as required.The post holder will also undertake other administrative duties as required.
Person Specification
Skills
Essential
Competent in using care flow
Desirable
experience with cancer services
Skills
Essential
GCSE in English and Mathematics or equivalent Experience in communicating with patients and relatives Able to use a range of micro soft products and good overall IT skills
Desirable
knowledge of cancer treatment pathways Advanced communication skills
Equality, Diversity and Inclusion
Essential
Evidence of having championed diversity in previous roles (as appropriate to role) Evidence of having undertaken own development to improve understanding of equalities issues.-
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