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Head of Colleague Experience

2 months ago

Darlington, United Kingdom HC One Full time
At HC-One, we believe that our colleagues are our greatest asset. We are on a mission to create an exceptional colleague experience that fosters loyalty, growth, and wellbeing. As the Head of Colleague Experience, you will play a pivotal role in shaping our people practices and ensuring that every colleague feels valued, supported, and empowered right from their first moment with us.

You will lead the charge in developing our ‘Colleague Journey’, transitioning our current change programme into the embedding of operational practices that deliver outstanding colleague experiences. From role generation through to offboarding, your focus will be on creating a simple, seamless, meaningful, and fulfilling experience for all our colleagues. Your efforts will contribute to a positive and inclusive workplace culture where colleagues choose to stay, and are able to thrive and grow.

The role will have direct responsibility for the foundations of enabling a great colleague experience, including employee relations; engagement; equity, diversity and inclusion (ED&I); and wellbeing. Further, you will be at the forefront of leading transformation in our organisational way of working to ensure we deliver a truly compelling experience for our colleagues. One that delivers on our commitments and enables all colleagues to feel like they belong. 

Main Responsibilities

Championing the Voice of the Colleague: You’ll be a primary advocate for our colleagues, ensuring their perspectives are heard and considered in all decision-making processes, as well as into the design of our products and services. Whilst continually developing the future vision for colleague experience at HC-One and taking a leading role in shaping and influencing our organisational culture.

Oversight of Key People Aspects: You and your team will have direct responsibility for engagement, employee relations, equity, diversity and inclusion, and wellbeing initiatives, which contribute to broader organisational outcomes. You’ll ensure that spaces are created for best enabling ideation, learning, and the iteration of our ongoing development in these areas and, importantly, generate sustainable practices that are able to translate into our everyday.

Driving Loyalty: Your primary mission will be to drive loyalty among our people by creating a compelling and constantly evolving colleague experience, which sets, upholds and balances our enterprise standards with both the promotion and realisation of a personalised experience tailored to the individual

Employee Relations and ED&I Strategy: You’ll lead on  our company-wide approach to fostering positive Employee Relations, interfacing with key internal and external stakeholders. Further, you’ll also contribute to helping shape and steer our ED&I strategy ensuring this is embedded within our colleague experience and further amplifies the cultural qualities we strive to uphold.

HR Administration: You’ll oversee our HR Helpdesk service administration team to ensure efficient and effective support for colleagues and people leaders, through ensuring simplicity of service and process design. From data, systems, processes, and policies, to the behaviours and standards required to instil service excellence and a continuous improvement mindset, you’ll take our approaches to the next level.

Collaboration across the People Team & wider Business: Partnering with other teams within the People function and wider business will form part of the everyday. Ensuring that the design of the optimum colleague experience – end-to-end – resonates throughout all people-related activities, and that we measure, monitor and can best predict outcomes in order to identify further areas of improvement . 

Strategic Influence: You’ll contribute to our broader organisational objectives and ongoing evolution by ensuring alignment through partnership and collaboration with stakeholders across HC-One. Ultimately helping shape aspects of our Resident Journey and Relative Journey by sharing feedback, learnings, insights, and methodology associated with our Colleague Journey activities and tying together the implications of where these journeys intersect.

Innovation in Design: Horizon-scanning often and using data insights and feedback to continuously innovate and improve the colleague experience; the job is never done as you are constantly assessing the next opportunity and meeting future workforce and organisational needs. We will continually evolve with a view to adding more value each time. You’ll create a learning and experimentation culture; where vision, values, mindset, behaviour can influence our organisational way of working. Closing Date:  5.00pm, Monday 30th September 2024

Educated to degree level and CIPD Qualified to Level 7 (or equivalent), you will have a minimum of 5 years’ recent experience of working in a senior leadership People/ HR role with line management and leadership experience. You will have acted as a main decision maker on key People-related aspects with company-wide responsibility, primarily focused on colleague experience, engagement, employee relations, HR service-delivery, organisational development or related areas.

You have proven experience pioneering, developing and implementing successful employee engagement initiatives, extensive experience in developing and delivering significant people change, sustainable and at scale, in a federated multi-site organisation. Being able to demonstrate the positive impact having shaped, influenced and evolved organisational culture will be familiar to you. 

With excellent interpersonal and communication skills, you are an effective and personable communicator. Building outstanding relationships, you are able to create an inspiring vision, whilst demonstrating an appreciation of the practical nature of high volume, reactive environments, with a need to tailor messaging and initiatives to differing audiences as relevant. You are commercially astute and can develop and convert strategy into delivery across multiple initiatives simultaneously, with a blend of strategic thinking and tactical delivery. Experience of change management or programme management would be advantageous. 

A tangible understanding of employee relations, with significant experience of working with Union partners and a unionised environment, where tact and diplomacy will be important in your leadership practice. You have knowledge of, and are able to navigate, employment laws and regulations in designing and executing employee initiatives.

You’ll be able to demonstrate elements of applying principles of design thinking and/ or human-centred design in the approach to your work. Being comfortable to continue to build our organisational methodology and practices, as we seek to further advance our own capabilities. An appreciation of leveraging technology as an enabler for improving experience, creating efficiency, and generating value is a given.

At HC-One, safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents’ individual needs, choices and wishes.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One community.

What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical, psychological and financial wellbeing. Throughout your career we will invest in you and you will enjoy additional support and benefits including:

  • Car Allowance 
  • PMI (family cover)
  • 25 days annual leave (with the opportunity of buying an additional 5 days within each holiday year)
  • Colleague discounts – access to over 1600 high street discounts including carefully selected discount partners
  • Wellbeing Platform – including free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of physical, mental and financial matters 
  • GP online – providing around the clock GP consultation via an interactive app - available to you (and your children under 16)
  • Award-winning learning and development
  • An opportunity to learn from experienced colleagues as part of an outstanding and committed team
We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.